help desk analyst - norwest location in Western Sydney

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job details

posted
location
western sydney, new south wales
specialism
IT & ICT
job type
permanent
working hours
Full-Time
experience
1 year
reference number
90M0358671_1534902238
contact
paula zacharakis, randstad
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job description

On a daily basis your responsibilities will include:

  • Providing level 1 technical support via email and phone in a timely, efficient and professional manner.
  • Responding to a wide range of software and hardware issues and services queries.
  • Quickly identifying and troubleshooting issues including Microsoft application, web, email, computer networking issues in a timely fashion.
  • Escalating incidents to 2nd level resolver groups where appropriate.
  • Logging calls via a ticketing system.

To be successful in this role you will have:

  • Good exposure in a similar IT help desk position.
  • Good working knowledge of Active Directory & Exchange.
  • Solid customer service skills and troubleshooting experience.
  • Have worked in a Windows environment.
  • Strong Microsoft skills.
  • ITIL certification or relevant experience.
  • Excellent verbal and written communication skills.
  • Good time management skills.
  • Clear, concise and polite phone manner.

You must have a car for this role and a valid driver’s licence. A large car park is available on site.

Attractive salary package is on offer for the successful candidate.

Please call Paula Zacharakis @ Randstad Technologies on 02 8235 3367 or just hit the apply button below.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Help Desk Analyst - Norwest Location

qualification

Good working knowledge of Active Directory & Exchange.
Solid customer service skills and troubleshooting experience.
Have worked in a Windows environment.
Strong Microsoft skills.
ITIL certification o

responsibilities

The role of a Help Desk Analyst is to provide remote support via phone, email and remote access for external clients. You will be responsible for responding to initial requests and resolving if possible.

educational requirements

Associate Degree/Diploma