We do not say this lightly, but it is true. You will be answering calls which could help to save lives! The calls you are dealing with could have high stakes and the outcome can directly relate to the quality of service you provide.
This role is located in Ballarat, and is an on site role.
- Taking inbound calls from the community
- Following procedures and protocols
- Processing updates as events or incident progress
- Providing support and solutions to ensure positive outcomes.
When the stakes are high, you want to be confident that you have the training and skills required for success. This is why this community focused government organisation will provide you with intensive paid training before you commence and ongoing support. Plus, they will reward you with attractive pay and conditions
- Attractive pay and conditions.
- Full paid training Opportunity to grow your career
- Add value to your community
If you have been working in a contact centre or a customer service focused environment and looking to move into a more rewarding environment, this is your opportunity. You will be someone who is motivated to make a vital contribution to the community and take pride in your work performance.
- Able to use computers and telephone systems
- Able to quickly and accurately complete tasks under time pressure
- Application of practical and common sense approaches.
- Advanced customer service skills
- Able to remain calm in stressful and / or fast paced situations
You will need to be available to work in a shift environment. Typically 4 days on and 4 days off for full time. Part time options are also available. It is also essential that you are able to pass a police check before commencement.
How to apply
Now is your chance to move into a role that will become a career. Send your resume today as we have already started the screening process.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background....