head of collections and recoveries in Sydney

posted
contact
joshua minzie, randstad
job type
permanent
salary
AU$ 240,000 per year
apply now

job details

posted
location
sydney, new south wales
specialism
banking & financial services
job type
permanent
working hours
Full-Time
salary
AU$ 240,000 per year
experience
3 years
reference number
90M0382343_1554795864
contact
joshua minzie, randstad
apply now
Apply with

job description

Head of Collections and Recoveries

Overview

This role is providing operational leadership to the unsecured Collections, Debt recovery and Debt Management Hardship teams to agree, implement and deliver in the Collections strategy of the bank by engaging both onshore and offshore teams. Responsible for devising and implementing an ongoing, comprehensive customer centric collections management strategy for the Australia consumer business. The role will require close coordination internally with Risk management and the product teams. Externally, there is a need for liaising with different collections agencies.

Key Responsibilities

Whilst keeping in line with Credit Operations leadership and Risk Management, you will implement a collections strategy that will look to achieve an amazing customer experience, enhance financial results and employee engagement.

You will partner with regional credit, risk management and other relevant departments as well as agreeing modifications to the collections strategy and providing feedback on trends

Establish and drive the engagement model with offshore partners and external collections agencies to maximize results

Maintain an up to date knowledge of technical developments for Collections

Attributes

Strong experience of dealing with the consumer credit cycle

Detailed knowledge of consumer lending products

Strong experience in leading teams both onshore and off shore as well as dealing with debt buyers and third parties

Experience of leading large teams

To be considered for this position please apply below or contact Josh Minzie on 0282983886

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Retail banking, Credit, Collections, Compliance, Lending

qualification

Experience of leadership in relevant field required

educational requirements

College/Pre-University