- $39 per hour plus super!
- 12 month contract - view to permanency!
- Career development opportunities!
- CBD Based with WFH 2 days per week!
Are you looking for your next Career opportunity inthe Banking industry? Here's your chance! Join a collaborative team and make a difference by assisting customers facing financial hardships in a Case Manager or Hardships Consultant Position. Be part of a customer-centric organisation that nurtures your long-term career and personal growth.
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What's in it for you:
- Competitive salary Temp to Perm Opportunity - $39 ph + super
- Get your foot in the door at one of Australia's big 4 banks!
- Be part of an organisation dedicated to supporting your long-term career and development.
- Hybrid work model 50% in office 50% at home
- Fantastic career progression into higher level roles and other teams
About the Role:
Upon completing a comprehensive 6-8 week training and induction program, you'll join a team dedicated to assisting customers facing financial hardships. In this role, your responsibilities include:
- Assisting customers in finding solutions to their hardship
- Maintaining a high level of customer service while adhering to organisational policy & compliance, with a strong emphasis on empathy.
- Collaborating effectively with other internal divisions for complex cases.
- Potential assignment to the Case Management Collections Team, focusing on negotiating arrears payments to minimise bank losses while prioritising excellent customer service.
HOURS: This is a full-time position, working 8:30am-5:30pm with 2 shifts per week being 11am-7pm
What You Will Bring:
- Experience dealing with vulnerable customers
- High level of empathy
- Previous experience in a call centre environment
- Open to candidates from a variety of backgrounds and experiences however previous experience speaking with people in stressful or challenging situations is a must.
- A track record of providing quality customer service.
- Great written and verbal communication skills.
- Comfort working in a fast-paced environment with clear goals and targets.
Join the team for a rewarding career where you can make a positive impact, assist customers in need, and find endless opportunities for growth and development. Does this sound like the right role for you? Then apply now! Alternatively, please feel free to contact Chloe Spiteri - Senior Consultant at chloe.spiteri@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
