hardship officer - global bank in Southwestern Sydney

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job details

southwestern sydney, new south wales
banking & financial services
job type
AU$ 55 - AU$ 60 per year
reference number
kelly clement, randstad
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job description

Drive your passion within this highly successful team and join this global bank as a Hardship Officer. Take this opportunity to strengthen your customer service skills in order to deliver exceptional well rounded service as a Hardship Officer.

Your new company

Your new company is home to experienced individuals who challenge themselves to deliver outstanding service and provide outcomes with passion and excellence. Contribute your Hardship Officer skills to this global banking institution and see where your skills can take you.

Your new role

Work within a growing, highly successful team in Hardships where you will see yourself manage a group of assigned accounts during various stages of collections, following up on current and broken payment arrangements, effectively negotiate payment and repayment plans. You will be monitoring debt repayments and adhering to deadlines along with conducting proceedings in correct legal manner.

Your skillset and experience

  • Hardship experience is imperative
  • Must be able to work in a highly fast paced environment
  • Excellent communication skills – both written and verbal
  • Call centre experience is advantageous
  • Customer service experience is desirable

Your benefits

Embrace your collaborative, high functioning team that values delivering fair outcomes with integrity. Located in Parramatta CBD, just minutes from the train station. Your new offices are start of the art located close to shops and cafes.

Please note Permanent Residency or Australian Citizenship is required for this role.

To launch your career, click ‘apply now’ or contact Kelly, Consultant, on 8215 1038.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Hardship Officer, Banking and Finance, Collections, Debt Collecting


none needed

educational requirements

Secondary School/High School