field officer in Melbourne

posted
contact
laura patten, randstad
job type
permanent
salary
AU$ 60 - AU$ 65 per year

job details

posted
location
melbourne, victoria
specialism
administration & office support
job type
permanent
working hours
Part-Time
salary
AU$ 60 - AU$ 65 per year
reference number
90M0409858_1579756024
contact
laura patten, randstad
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job description

The role:

Position Purpose The Field Researcher role is responsible for engaging directly with customers and their families to help Scope understand their perceptions, feelings and thoughts regarding the services they receive from the NFP and their overall relationship with the organisation.

This role is a field based position, responsible for interacting with end users and documenting responses which will be fed back to the business unit and the Innovation, Improvement and Experience department. It is primarily responsible for engaging with customers and/or their representatives, face-toface where possible, and in their natural environment (their home, short-term accommodation or location of their day and lifestyle option).

Reporting to the Manager, Strategy, and working closely with the Project Officer, Insights Specialist and Insights Coordinator, the Field Researcher will initially support survey activities connected with the Performance and Monitoring Regime. This is a crucial role that will help the organisation gain valuable insights into the everyday experiences of the people that we support. Ultimately, the role exists to deliver better customer experiences for customers and their families.

Role requirements:

  • Part-time 0.6 Fixed term (24 months) - view to go permanenet
  • Experience conducting qual or quant research in the field is desirable
  • Excellent oral and written communication skills
  • High empathy and patience
  • Strong influencing and negotiation skills
  • Ability to prioritise, work under pressure and meet deadlines
  • Ability to work independently and effectively in a team environment Licenses & Accreditations
  • Cleared Police Check for disability within the last twelve months
  • Working with Children’s check (required for all direct support roles)
  • Must satisfy all visa requirements for working in Australia
  • Current Victorian driver’s license as frequent travel will be required for this role
  • Current registration to practice in Australia where required

Please only apply if you hit the role requirments listed above. We look forward to recieve your application.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Field Researcher

qualification

Bachelor degree in Business or Marketing.

responsibilities

The Field Researcher role is responsible for engaging directly with users and their families to help Scope and document their perceptions, feelings and thoughts regarding the services they receive from Scope and their relationship with the organisation.
This is a customer-facing project officer role sitting within the Strategy business unit and the Innovation, Improvement and experience division.

educational requirements

Bachelor Degree