expression of interest - customer service (banking & finance).

Your New CompanyWe have partnered with a huge services firm in their superannuation and retirement division, as they go through a massive period of growth. Having some renowned clients in the superannuation and retirement space who work under their umbrella, they have seen an upward trajectory of growth with those brands. Providing innovative and tailored administration solutions to their clients, with the goal of achieving effective and sustainable outcomes. Your New Role You will be a passionate and driven Customer Service expert. You will have excellent communication and organizational skills, confidence with using technology and willing to go above and beyond to provide a high caliber of customer service.In this role you will support the customers with providing tailored solutions for their superannuation and retirement related accounts. How you will contributeAssist customers with identifying and delivering tailored solutions to their financial needsProviding a high quality of customer serviceAdhering to all KPI’s, especially call handling times and call quality Bringing your jazz to the team culture and working alongside the team towards a wider goalWhat you will bring to the teamA passion for problem solving and providing solutions, with strong verbal and written communications skills Ability to work autonomously and efficientlyStrong administrative skills along with the ability to work efficiently with multiple systemsPrevious experience in a customer service role - advantageous but not necessaryTraining and Working Hours/ScheduleFull training for 3 weeks will be provided. Post the training you will transition into a rotating roster, between 8am to 5pm, Monday to Friday. You will also have the opportunity to work for up to 3 days from home!Benefits for you A supporting and rewarding work cultureFlexible working hours and arrangementsCareer growth opportunitiesA great opportunity to broaden experience in financial servicesIf you’re ready to expand your career and join a highly reputable company, click the link below, or email your resume to priya.reddy@randstad.com.au https://docs.google.com/forms/d/e/1FAIpQLSdC9RdyPPYUxZfK85dLEGiR1jv2zYmH31fm_JK158MB7Jyx9A/viewform Please note: due to the volume of applications, only shortlisted candidates with valid working rights (candidates with a valid working visa must have a minimum of 1 year validity) will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

The companyMy client who is a household name in the energy industry is currently working on implementing a project to transform their customer service experience in their newest project. The Role They are seeking passionate customer service representatives to join their new inbound customer service team. Currently helping to migrate customers over to a new platform that is a leading operating model and customer platform that has been utilised with success in the UK. Some of your day to day your duties will include but are not limited to:You will be taking inbound calls and emails from customers for all end to end solutions for a better customer experienceCreating tailored solutions for all customers and dealing with different issues day to dayBe a customer energy specialist within the businessAccurately and timely capture of call information, entering all information received into relevant systems About youTo be successful in joining the team you will be: Passionate about delivering results and meeting customer expectationsAble to think outside the box and be confident Exceptional written and verbal communication skills, with the ability to relay information correctlyBenefitsFull training is providedWork from home 3 days a weekAnnual bonuses (based on customer service delivery) To applyPlease apply directly by clicking apply now and submitting your resume.If you or someone in your network are keen to find out more about this exciting opportunity or other Business Support opportunities across Victoria, please email Kathy Zhai at kathy.zhai@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Duties will include but not limited to:Responding to a high volume of customer enquiries in a professional and timely manner face to face or via phone and email.Obtaining and deciphering a variety of complex information from customers while simultaneously using a range of systems.Carry out administrative tasks such as data entry, issuing written correspondence, raising customer requests as per the council procedures and policies.Liaising with other departments to identify opportunities for on-going improvement in the provision of internal and external customer services.To be successful you will have:Proven experience working in a fast paced phone based customer service environment.A strong level of resilience, ability to work with KPI’s.Excellent time management and multi-tasking skills.The ability to work well within a team and individualy.Please note successful candidates may be required to undergo a police check and hold a valid workingwith children’s check. Candidates who already hold these will be at an advantage.Please press APPLY NOW or for further information, please contact Lauren Rolfo via email; lauren.rolfo@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.