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employment services officer - government.

job details

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    job details

    Randstad are currently partnering with a rapidly growing Federal Government department to assist with their high volume call centre located in Adelaide CBD. In your role as Employment Services Officer, you will be delivering support services to online jobseekers. You will be required to liaise with a range of internal and external stakeholders and be required to interact with members of the public in the context of sensitive or emotional issues.

    About your role

    Your role will be to assist job seekers on-boarding online and system support as well as services such as:

    • Provide first contact resolution
    • Job readiness, job search and/or other vocational support
    • Educate job seekers to understand/meet mutual obligation and Job Plan requirements
    • Assist job seekers with access to Employment Fund, relocation assistance and Wage Subsidies, where eligible

    About you?

    • Have a resilient adaptable personality
    • Have experience within contact centre or employment services background
    • Have a passion and drive for assisting people find employment and times of need
    • Comprehensive understanding of the policies and guidelines related to employment services
    • Apply thorough knowledge of policy, procedures and guidelines to resolve complex and escalated enquiries
    • Make sound decisions within financial and compliance frameworks
    • Liaise respectfully and empathetically with diverse demographics
    • Liaise with employers and employment agencies to assist customers to maximise training and employment opportunities

    If you think that this is a role that you might be perfect for, please apply online now! shortlisted candidates will be contacted immediately.

    Please note: For Federal Government opportunities, all potential candidates must be Australian Citizens and National Police Clearance will be conducted.

    If you are looking for your next opportunity and this sounds like the ideal role for you, please APPLY NOW! Suitable candidates are being contacted daily for registration, don't miss out!!

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

    Randstad are currently partnering with a rapidly growing Federal Government department to assist with their high volume call centre located in Adelaide CBD. In your role as Employment Services Officer, you will be delivering support services to online jobseekers. You will be required to liaise with a range of internal and external stakeholders and be required to interact with members of the public in the context of sensitive or emotional issues.

    About your role

    Your role will be to assist job seekers on-boarding online and system support as well as services such as:

    • Provide first contact resolution
    • Job readiness, job search and/or other vocational support
    • Educate job seekers to understand/meet mutual obligation and Job Plan requirements
    • Assist job seekers with access to Employment Fund, relocation assistance and Wage Subsidies, where eligible

    About you?

    • Have a resilient adaptable personality
    • Have experience within contact centre or employment services background
    • Have a passion and drive for assisting people find employment and times of need
    • Comprehensive understanding of the policies and guidelines related to employment services
    • Apply thorough knowledge of policy, procedures and guidelines to resolve complex and escalated enquiries
    • Make sound decisions within financial and compliance frameworks
    • Liaise respectfully and empathetically with diverse demographics
    • Liaise with employers and employment agencies to assist customers to maximise training and employment opportunities

    If you think that this is a role that you might be perfect for, please apply online now! shortlisted candidates will be contacted immediately.

    Please note: For Federal Government opportunities, all potential candidates must be Australian Citizens and National Police Clearance will be conducted.

    If you are looking for your next opportunity and this sounds like the ideal role for you, please APPLY NOW! Suitable candidates are being contacted daily for registration, don't miss out!!

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.