disputes in Sydney CBD

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job details

sydney cbd, new south wales
banking & financial services
job type
AU$ 60 - AU$ 70 per year
reference number
meghan laidler, randstad
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job description

Full Job Description

Are you a successful Client Liasion officer who has a strength for problem-solving, being emphatic and overcoming challenges? Our client, a global investment bank, is currently looking for a motivated Disputes/Resolutions Officer based in Sydney CBD. This is a fantastic opportunity for you to gain valuable experience within a leading global investment bank and really excel your key strengths and demonstrate your passion for client services.

We are looking for candidates from a financial services background who can successfully demonstrate strong experience and knowledge of working in internal or external resolutions and disputes (IDR/EDR). Using your empathy, negotiation and of course client service skills, you will be able to enhanced performance and higher levels of service across the division. This is a perm position based in the heart of the CBD and interviews will be taking place asap.

About the role

  • Multi-tasking across the Client Liason team
  • Managing IDR (internal dispute resolutions) complaints in an effective and timely manner
  • Providing information and resolutions to clients/advisors
  • Ensuring SLA's are met
  • Communicating with the larger team and internal stakeholders to ensure complaints are resolved
  • Providing exceptional communication through to external dispute bodies

About you

  • A passion for problem-solving and client service
  • High levels of empathy and interpersonal skills
  • Strong and recent experience with either IDR or EDR is essential
  • Previous experience within financial services is highly desirable
  • Knowledge of compliance and financial products
  • Exposure to escalations and complaint handling and ability to be highly resistant
  • Ability to action cases effectively
  • Attention to detail and the ability to overcome obstacles

Your Benefits

  • To have a global investment Bank on your CV
  • Career progression and long-term opportunities
  • Kick start your career in the Banking industry
  • Close to Public Transport - In the heart of Sydney CBD

How to Apply;
To apply online, please click on the appropriate link

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.





educational requirements

Bachelor Degree