dispute resolution specialist in North Sydney

michelle hard, randstad
job type
AU$ 32.00 - AU$ 34.00 per hour

job details

north sydney, new south wales
banking & financial services
job type
working hours
AU$ 32.00 - AU$ 34.00 per hour
reference number
michelle hard, randstad
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job description

Randstad is currently working with our client, a well known leading global data, analytics and credit reporting company.
We are seeking Internal Dispute Resolution Officers/Corrections Specialists to continue to keep customer service at the forefront.
In the role of Corrections Specialists you will work as a part of the Customer Disputes team where you will be responsible for the effective management of correction requests relating to consumer and commercial credit information and public record information. This is a temporary position until July, however there may be an opportunity to extend.

Key Responsibilities:

  • Record, investigate and respond to correction requests received from external parties within set time frames and regulatory SLA, ensuring all issues raised are addressed.
  • Ensure compliance with all relevant legislation.
  • Assess if a correction request needs to be referred to team leader or Compliance and do so within the appropriate time frames.
  • Meet daily, weekly and monthly KPI’s and quality standards for actioning all tasks.
  • Liaise with subscribers, third parties, ITSA, ASIC and Courts to thoroughly investigate corrections and ensure they are actioned appropriately.
  • Review information supplied by third parties and available internally to ensure the data held by the company is accurate, up to date, complete, relevant and not misleading.

To be successful in this role, you will:

  • Have previous experience in corrections or complaint/dispute resolution
  • Have the ability to work independently and proactively self-manage.
  • Experience in the financial services industry.
  • Have impeccable written and verbal skills.
  • Have the ability to work well under pressure and maintain professional conduct at all times.

If you are looking for a new career move and this sounds like a role for you, please apply!

For any queries please email michelle.hard@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


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educational requirements

Secondary School/High School