The Australian Financial Complaints Authority (AFCA) commenced on 1 November 2018, providing consumers and small businesses with easy access to a single scheme to resolve complaints about products and services provided by financial firms.
About the role
Due to extensive growth we require a number of Case Managers to join our team initially commencing on a full time, 2 year fixed term contract where you can positively contribute to the community on a daily basis.
This is an exciting opportunity to use your legal and/or industry experience to resolve standard disputes whether by negotiation, conciliation or investigation and assessment.
Demonstrated skills
- Solid experience within legal and/or industry related experience in superannuation, banking and finance, insurance, investment
- Ability to draft detailed, logical, well explained and comprehensive decisions in plain English or demonstrated ability to gain the necessary skills
- Strong communication skills to be able to conduct conciliations and negotiations
- The ability to manage multiple cases in an efficient manner providing a supportive customer focus to achieve fair and timely outcomes
- Tertiary qualifications in legal, finance and/or commerce highly valued
Benefits
- Genuine career development including study assistance, secondments, training programs and CPD courses
- Positive work/life balance encouraged with potential flexible working arrangements
- Salary packaging options
- Extensive health and wellbeing initiatives including an onsite employee assistance program
- Fun social events
To apply for this role, click on the 'Apply Now' button.
geraldine.libatique@randstad.com.au
03 8319 1165
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.