dispute resolution officer- banking in Sydney CBD

About AFCA

The Australian Financial Complaints Authority (AFCA) commenced on 1 November 2018, providing consumers and small businesses with easy access to a single scheme to resolve complaints about products and services provided by financial firms.

About the role

Due to extensive growth we require a number of Case Analyst to join our team initially commencing on a full time, fixed term contract through to June 2022 where you can positively contribute to the community on a daily basis.

This is an exciting opportunity to use your legal and/or industry experience to resolve standard disputes whether by negotiation, conciliation or investigation and assessment.

Demonstrated skills

• Solid experience within legal and/or industry related experience in superannuation, banking and finance, insurance, investment
• Ability to draft detailed, logical, well explained and comprehensive decisions in plain English or demonstrated ability to gain the necessary skills
• Strong communication skills to be able to conduct conciliations and negotiations
• The ability to manage multiple cases in an efficient manner providing a supportive customer focus to achieve fair and timely outcomes
• Tertiary qualifications in legal, finance and/or commerce highly valued

Benefits

• Genuine career development including study assistance, secondments, training programs and CPD courses
• Positive work/life balance encouraged with potential flexible working arrangements
• Salary packaging options
• Extensive health and wellbeing initiatives including an onsite employee assistance program
• Fun social events

To apply for this role, click on the 'Apply Now' button.

Jeremy.oconnor@randstad.com.au

02 8298 3808

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.