dispute resolution consultant in Sydney CBD

kristian tan, randstad
job type
AU$ 120,000 - AU$ 130,000 per year
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job details

sydney cbd, new south wales
insurance & superannuation
job type
working hours
AU$ 120,000 - AU$ 130,000 per year
2 years
reference number
kristian tan, randstad
apply now
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job description

Through growth of the business and internal movement a fantastic opportunity had presented its self for an experienced life insurance claims professional to join a leading claims division as a Dispute Resolution Consultant.

About the role:

As a Dispute Resolution Consultant you will manage a caseload of disputed claims by applying high level claims assessment capabilities in consideration of financial, medical, contractual, internal business processes and underwriting guidelines, and the law to determine strength and merits of the dispute with reference to the contract, Insurance Contracts Act, Life Act and Superannuation laws.

You will also ensure all efforts are made to resolve matters capable of resolution through maintaining the highest ethical standards, identifying win/win solutions, identifying alternative resolution pathways, negotiations and participating in conciliations.

You will also have open communication with all stakeholders such as: Claims Assessors, customers, customer representatives, Trustees, internal /external providers of legal advice & the business leaders.

Lastly, you will make sure compliance is met with all relevant internal and external guidelines and law: ASIC, Life Code of Practice, SCT, FOS.

For you:

  • Flexible hours/ work rom home options
  • Phenomenal culture
  • Industry leading salary
  • Career development and supportive environment
  • High performance culture.

About you:

  • High attention to detail and analytical and organisational
  • Excellent negotiating and influencing skills
  • Strong written and verbal
  • Draft IDR responses and submissions
  • Ability to understand and narrow the concerns of a complaint to the core issues
  • Minimum 2 years experience as a Life Claims Assessor or relevant qualifications
  • Strong mentoring and coaching ability
  • Experience in the assessment of all life insurance products
  • Understanding of internal and external compliance frameworks and legislation along with understanding principles from relevant case.

How to apply?

If you’re an energetic individual, who always goes above and beyond and possesses a strong customer focus, then this is the ideal role for you. Please get in contact with Kristian Tan - 0282983813 or alternatively please forward a copy of your resume to kristian.Tan@randstad.com.au.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Claims, Life Insurance, Retail Claims, Group Claims, Mental Health, Income Protection, Critical Illness, Team Manager, Team Leader, Insurance, Rehabilitation, Case Management, Claims Consultant, Claims Assessor, Insurance Law, Disputes.


Tertiary qualifications will be looked upon favorably.

educational requirements