dispute resolution analyst in Melbourne CBD

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job details

posted
location
melbourne cbd, victoria
specialism
banking & financial services
job type
permanent
salary
AU$ 80,000 - AU$ 90,000 per year
reference number
90M0352760_1531827196
contact
geraldine libatique, randstad
apply now

job description

About AFCA

The Australian Financial Complaints Authority (AFCA) will commence on 1 November 2018, providing consumers and small businesses with easy access to a single scheme to resolve complaints about products and services provided by financial firms.

AFCA will replace the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and the Superannuation Complaints Tribunal (SCT).

About the role

Due to extensive growth we require a number of Case Managers to join our team initially commencing on a full time, fixed term contract through to June 2020 where you can positively contribute to the community on a daily basis.

This is an exiciting opportunity to use your legal and/or industry experience to resolve standard disputes whether by negotiation, conciliation or investigation and assessment.

Demonstrated skills

  • Solid experience within legal and/or industry related experience in superannuation, banking and finance, insurance, investment
  • Ability to draft detailed, logical, well explained and comprehensive decisions in plain English or demostrated ability to gain the necessary skills
  • Strong communication skills to be able to conduct conciliations and negotiations
  • The ability to manage multiple cases in an efficient manner providing a supportive customer focus to achieve fair and timely outcomes
  • Tertiary qualifications in legal, finance and/or commerce highly valued

Benefits

  • Genuine career development including study assistance, secondments, training programs and CPD courses
  • Positive work/life balance encouraged with potential flexible working arrangements
  • Salary packaging options
  • Extensive health and wellbeing initiatives including an onsite emloyee assistance program
  • Fun social events



To apply for this role, click on the 'Apply Now' button,

geraldine.libatique@randstad.com.au

03 8319 1165

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

compliance, financial planner, case manager, risk, legal, dispute resolution, dispute, case officer, paraplanner

qualification

None

educational requirements

Secondary School/High School