deskside support in Melbourne CBD

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job details

posted
location
melbourne cbd, victoria
specialism
IT & ICT
job type
permanent
working hours
Full-Time
reference number
90M0358086_1537344758
contact
leonie woodfine, randstad
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job description

A Desktop Support Technician is currently required for a permanent assignment to provide quality desktop support and to ensure a positive customer experience. The successful candidate will maintain the desktop support environment as well as identify and deliver on operational improvements.

Role Purpose:

  • Provide support to all users by troubleshooting, resolving and escalating client support issues in an effective and timely manner.
  • Manage telephone and email support queues and prioritise support requests.
  • Work with a variety of clients both remotely and onsite.
  • Building relationships with clients.
  • Complete project work as necessary.
  • Investigate and recommend operational improvements in the area of desktop support

Skills, knowledge and experience:

  • In-depth knowledge and understanding of LAN, PC hardware, printers and peripheral devices, Microsoft products and Office Suite
  • A strong working knowledge covering the best practices for user account creation/management and folder/application permissions
  • Excellent verbal and written communication skills.
  • Self-motivation, initiative and commitment to continuous improvement by challenging the assumed normal practices and a desire to keep knowledge current.
  • Ability to work as a team member with a strong focus on outcomes that ensure best results for the business.
  • Experience working with outsourced / contracted services for the escalation of support issues.
  • Experience with application deployment technologies and methods of application packaging would be advantageous
  • Experience in providing user/customer support to diagnose and resolve desktop support issues.

If you are interested in this role, apply by clicking on the “apply” button below or contact Leonie Woodfine on 8319 1243 or leonie.woodfine@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Desktop Support - Level 2 Support

qualification

Microsoft

educational requirements

Bachelor Degree