customer technology it business partner in Melbourne CBD

apply now

job details

melbourne cbd, victoria
job type
reference number
louis spence, randstad
apply now

job description

We are looking for a seasoned Technology Leader who will be required to lead a team of around 14-16 FTE’s through a direct reporting model and be able to demonstrate strong and deep experience of delivering IT value in a senior management position ideally in a regulated industry in an agile environment.

We’re looking for a candidate with significant experience of large scale customer centric technology such as Customer Websites, Digital Applications (Apps), Billing Systems or other Web-enabled Technologies. They will have worked as an IT Business Partner or similar role which interfaces with both the Business, Technology and vendors & Suppliers

Therefore strong relationship building, IT strategy & planning, Portfolio / Program delivery and financial management (budgeting) skills are required in this role.

We’re looking for someone who is able to innovate around customer technology delivery and will look at trends and new opportunities such as IoT, Blockchain, AI and RPA, work in an agile way and learn from failures quickly

You will be an excellent mentor and coach and be able to supervise and manage your team, allocate work and provide direction and support as appropriate

You will still need to be across governance, compliance and security and ensure all risks are mitigated and the business stakeholders are aware of what can and can’t be achieved through the use of innovative technology and creative solutions

You will drive innovation across the portfolio in order to improve business outcomes and deliver data integration across the core technology platforms, negotiating at a senior level around both technology and commercial issues and influencing the development and enhancement of products, systems and services.

  • Technical and Business fitness of the Technology portfolio and cost and risk
  • Lead the team that deliver the portfolio of work required
  • Responsibility of Technology budget and use innovation to extract value
  • Develop strategic partnerships with Vendors & Suppliers with focus on continuous improvement
  • Develop annual budget for new development and maintenance of systems
  • Creates team culture focused on Customer value and delivery

Please apply by clicking on the relevant link and with an updated copy of your resume along with details of your availability.

Randstad Technologies will be in contact with those applicants who have the experience and track record of customer centric technology and ability to partner with business units. Further more comprehensive details of the role will be provided to successful applicants.

Whilst we always endeavour to get back to all candidates who apply this may not be possible due to the volume of applicants for a position such as this. If you are interested in other Executive Technology positions please contact Louis Spence from Randstad Technologies


Customer centric technology, stakeholder engagement, team leadership & management


Bachelors Degree in IT discipline / Business Administration / Marketing
Ideal to have MBA or Masters Degree
or equivalent working experience


The main purpose of this role is to provide Technology support and innovation for the Customer Services stream within this company.
Responsibility for the Technology Roadmap for the customer management domain and working with senior stakeholders and a team of technology professionals in order to deliver outcomes that align to the customer strategy.
The successful applicant will be responsible for thought leadership & innovation as well as operational excellence.

educational requirements

Master's Degree