customer support officer in Sydney CBD

posted
contact
lara drinnan, randstad
job type
temporary
salary
AU$ 30.00 - AU$ 32.00 per hour
apply now

job details

posted
location
sydney cbd, new south wales
specialism
call centre & customer service
job type
temporary
working hours
Full-Time
salary
AU$ 30.00 - AU$ 32.00 per hour
reference number
90M0375782_1549938257
contact
lara drinnan, randstad
apply now
Apply with

job description

About the role:

Provide high-quality customer service in response to enquiries from members of the public seeking to access information and services

  • Guide, receive and provide first response to complaints made by members of the public, industry representatives and others
  • In accordance with established procedures, and in a timely and accurate manner, maintain information systems/databases and perform other administrative tasks associated with providing high quality, efficient customer services
  • As required, seek support, escalate and contribute to responding to more complex or sensitive enquiries
  • Contribute to the development and delivery of information and education resources and programs, to improve the quality of, and customer access to, relevant information
  • Contribute to the review, development and effective and consistent implementation of tools, systems, technologies and processes to improve operational efficiency, customer satisfaction and other outcomes
  • Interpret and comply with work procedures, practices, policies and standards

About you:

  • Strong communication skills and telephone manner
  • Experience using Salesforce ideal
  • Strong attention to detail and problem-solving skills
  • Ability to take initiative and respond to challenges

Should you meet the criteria above please apply via the online link with resume in plain WORD format

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer Service

qualification

na

educational requirements

Secondary School/High School