customer support officer in Adelaide

posted
contact
cassandra goodwin, randstad
job type
permanent
salary
AU$ 55,000 - AU$ 60,000 per year
apply now

job details

posted
location
adelaide, south australia
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
salary
AU$ 55,000 - AU$ 60,000 per year
reference number
90M0372116_1549933024
contact
cassandra goodwin, randstad
apply now
Apply with

job description

About the role:

Randstad have partnered with a rapidly expanding business that supports the mining industry located within the inner Southern suburbs. This position is a full time, permanent opportunity and as the successful Customer Support Officer, the core of your role is to manage, assist and support Account Managers with customer enquiries, quotes and sales closures.

In addition to this, you will need to:

  • Rapidly respond to inbound phone customer enquiries
  • Provide product or service recommendations and resolutions
  • Build product knowledge and solutions to assist with customer queries
  • Achieve business KPIs
  • Manage customer portfolios
  • Create internal Customer Orders
  • Liaise with Operations team
  • Produce quotes within agreed time-frame

To be successful for this position, you will need:

  • Previous experience in sales
  • Confidence in providing product knowledge/recommendations to customers
  • To have been in a call centre or sales role for a minimum of 2 years
  • Excellent verbal and written communication
  • Attention to detail
  • A professional, friendly and customer-focused demeanour

Randstad is committed to identifying the perfect match between our clients, candidates and their true fit to the job. If you believe you are suited to this role, please apply via the link.

For a confidential chat or further information, please contact Sarah-Jane Zevenbergen on 8468 8072.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer Service, Inner Southern Location, Inbound Calls, Support, Sales

qualification

Previous experience in sales
To have been in a call centre or sales role for a minimum of 2 years

educational requirements

Secondary School/High School