customer success manager in Canberra

posted
contact
lucas fuhrmann, randstad
job type
permanent
salary
AU$ 100,000 - AU$ 110,000 per year

job details

posted
location
canberra, australian capital territory
specialism
IT & ICT
job type
permanent
working hours
Full-Time
salary
AU$ 100,000 - AU$ 110,000 per year
reference number
90M0426946_1602113024
contact
lucas fuhrmann, randstad
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job description

Randstad has partnered with a global company delivering projects at the forefront of cyber security. This position is ideal for someone looking to take their career to the next level and make a real impact in high profile Cyber Security projects with a company that is growing exponentially.

You will be working for one of the most influential and innovative cyber security companies, built on collaboration and a strong focus on their people.

Key deliverables for this position are as follows:

  • Successful ongoing service delivery to high profile government customers
  • Build long term and succesful relationships with key customer stakeholders and manage SLAs
  • Collaborate with internal departments and push continual improvement.
  • Take ownership of Service Transition for major changes and lead necessary governance meetings to keep the customer satisfied
  • Working across a geographically dispersed environment to deliver excellent customer service and resolutions of customer escalations / problems

Must-have abilities for the position

  • Strong interest and relevant experience in cybersecurity projects
  • Experience in managing customer escalations and resolving them.
  • A tech background with strong planning and organisational skills
  • Experience in dealing with government customers and improving their experience.
  • Service management background with experience of ITIL or similar ISO20000 certification
  • Autonomous and self starting approach

On offer

- Attractive remuneration package 100 - 110k + super (dependant on the candidate),

- Flexibility of working from a home office

- Huge range of benefits and perks

- Family feel culture

- Endless internal growth opportunities

Apply now with your resume and cover letter or alternatively email both to myself (Lucas) on lucas.fuhrmann@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

"Customer Success Manager", "Service Delivery"

qualification

Cybersecurity

educational requirements

Secondary School/High School