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customer service.

job details

summary

    job details

    The company

    Join one of Australia's largest FMCG distributors, supplying to independent retail stores nationwide. This is an exclusive opportunity to join a wonderful business who spoil their staff with exclusive perks and pride themselves on their collaborative team culture.

    The Role

    Welcome to your new role as the Retailer and Shopper Support Specialist where you will be supporting the national roll out of the online and in store rewards programme. Some of the duties include:

    • Meet the Shopper and Retailer satisfaction goals and co-ordinate with the Customer Service team to achieve them
    • Manage relationships and complaints with internal and external stakeholders
    • Maintain a positive working relationship with interstate teams, retailers, suppliers and vendors as you will be liaising with them on a daily basis
    • Compile and generate reports amongst other administrative duties

    The Benefits

    • Work life balance and flexible working arrangements
    • Hybrid work flexibility
    • Secure parking on site
    • Located near public transport
    • Additional annual leave options
    • Fantastic office culture

    About You

    • Experience in Customer Service, Admin, Administration, Support, Resolution, Complaints
    • E-commerce background required
    • Fantastic interpersonal skills
    • FMCG industry experience is a bonus
    • Versatile, easy going and outgoing personality
    • Excellent verbal and written communication skills with the ability to build strong relationships

    Next Steps

    To apply, click "APPLY NOW" or email your CV to beth.dargan@randstad.com.au

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

    The company

    Join one of Australia's largest FMCG distributors, supplying to independent retail stores nationwide. This is an exclusive opportunity to join a wonderful business who spoil their staff with exclusive perks and pride themselves on their collaborative team culture.

    The Role

    Welcome to your new role as the Retailer and Shopper Support Specialist where you will be supporting the national roll out of the online and in store rewards programme. Some of the duties include:

    • Meet the Shopper and Retailer satisfaction goals and co-ordinate with the Customer Service team to achieve them
    • Manage relationships and complaints with internal and external stakeholders
    • Maintain a positive working relationship with interstate teams, retailers, suppliers and vendors as you will be liaising with them on a daily basis
    • Compile and generate reports amongst other administrative duties

    The Benefits

    • Work life balance and flexible working arrangements
    • Hybrid work flexibility
    • Secure parking on site
    • Located near public transport
    • Additional annual leave options
    • Fantastic office culture

    About You

    • Experience in Customer Service, Admin, Administration, Support, Resolution, Complaints
    • E-commerce background required
    • Fantastic interpersonal skills
    • FMCG industry experience is a bonus
    • Versatile, easy going and outgoing personality
    • Excellent verbal and written communication skills with the ability to build strong relationships

    Next Steps

    To apply, click "APPLY NOW" or email your CV to beth.dargan@randstad.com.au

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.