customer service in Penrith

janelle hwang, randstad
job type
AU$ 34.00 - AU$ 36.00 per hour
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job details

penrith, new south wales
call centre & customer service
job type
working hours
AU$ 34.00 - AU$ 36.00 per hour
reference number
janelle hwang, randstad
apply now
Apply with

job description

  • Attractive above market hourly rate- up to $36 hourly + Superannuation
  • Work life balance, work close to home for a Federal Government Organisation in Penrith CBD
  • Minimum 6-12 month contract, with potential for further extensions

Booming Federal Government Organisation with exciting opportunities for an experienced customer service specialist to commence in February 2019. You will be the first point of contact for a variety of stakeholder groups from all across Australia, including disability participants, their families and carers, service providers, representatives of advocacy groups, and the public.

Working within a dynamic team of up to 8 staff members, this opportunity will allow you to utilise your previous customer service experiences and communication skills in a similar role and ensure the smooth running of this contact centre.

Your main responsibilities will include:

  • Develop and maintain effective working relationships with multiple stakeholders
  • Meeting KPIs including call volumes, problem-resolution, and documenting all correspondence
  • Proactively identifying callers’ needs, clarifying information, and providing solutions or alternatives
  • Identifying and escalating requiring urgent attention or specialist expertise
  • Developing, implementing and monitoring appropriate KPIs of the team

Your profile will demonstrate:

  • Proven recent customer service experience, within high volume phone based environment and use of a CRM system
  • Highly effective verbal communication skills, with a focus on active listening
  • Excellent interpersonal skills, with an ability to demonstrate empathy, resilience, and problem-solve
  • An ability to thrive in a constantly changing and high volume environment
  • Availability to commence in February 2019

Your resume must reflect an ability to manage confronting and challenging situations, and display evidence of responsiveness and empathy to the needs of people with special circumstances.

If this sounds like an opportunity you would be interested in, please APPLY directly with a standardised resume in Microsoft Word format. Successful applicants must hold full Australian Working Rights and be open to a full police clearance to be conducted. For a confidential discussion, please contact Rawan Shakhtour on 9615 5354 or email

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Contact centre


customer service

educational requirements

Secondary School/High School