customer service in Penrith

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job details

posted
location
penrith, new south wales
specialism
call centre & customer service
job type
temporary
working hours
Full-Time
salary
au$ 30.00 - au$ 36.00 per hour
reference number
90M0362094_1538537519
contact
janelle hwang, randstad
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job description

  • Attractive hourly rate- up to $36 hourly + Superannuation
  • Work life balance, work close to home in Penrith CBD for Federal Government
  • Minimum 6 month contract, with potential for further extensions
  • Newly created role for you to own and conquer in 2018

Brand new Federal Government Organisation with exciting opportunities for an experienced customer service specialist to commence in October 2018. You will be the first point of contact for a variety of stakeholder groups from all across Australia, including disability participants, their families and carers, service providers, representatives of advocacy groups, and the public.

Working within a dynamic team of up to 8 staff members, this opportunity will allow you to utilise your previous customer service experiences and communication skills in a similar role and ensure the smooth running of this contact centre.


Your main responsibilities will include:

  • Develop and maintain effective working relationships with multiple stakeholders
  • Meeting KPIs including call volumes, problem-resolution, and documenting all correspondence
  • Proactively identifying callers’ needs, clarifying information, and providing solutions or alternatives
  • Identifying and escalating requiring urgent attention or specialist expertise
  • Developing, implementing and monitoring appropriate KPIs of the team

Your profile will demonstrate:

  • Proven recent customer service experience, within high volume phone based environment and use of a CRM system
  • Highly effective verbal communication skills, with a focus on active listening
  • Excellent interpersonal skills, with an ability to demonstrate empathy, resilience, and problem-solve
  • An ability to thrive in a constantly changing and high volume environment
  • Availability to commence in October 2018

Your resume must reflect an ability to manage confronting and challenging situations, and display evidence of responsiveness and empathy to the needs of people with special circumstances.

If this sounds like an opportunity you would be interested in, please APPLY directly with a standardised resume in Microsoft Word format. Successful applicants must hold full Australian Working Rights and be open to a full police clearance to be conducted. For a confidential discussion, please contact Janelle Hwang on 9615 5363 or email janelle.hwang@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Contact centre

qualification

Customer Service

educational requirements

Secondary School/High School