customer service in Parramatta

posted
contact
danielle jabbour, randstad
job type
permanent
salary
AU$ 53,000 - AU$ 55,000 per year
apply now

job details

posted
location
parramatta, new south wales
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
salary
AU$ 53,000 - AU$ 55,000 per year
reference number
90M0379979_1553487926
contact
danielle jabbour, randstad
apply now
Apply with

job description

Your new company:

You will join a leading global provider of products and services operating in over 40 countries. Due to a recent promotion to another area of the business, a fantastic opportunity has become available within the customer service team, providing technical support to existing and new customers. You will be joining a vibrant and hardworking and fun team of 6 with unlimited support and training from a down to earth, fantastic and knowledgeable manager who has been in the business for 10 years.

Your responsibilities will include:

  • Manage customer inquiries relationships via telephone and email
  • Educate your customers on products and process, providing the highest level of service
  • Provide technical support to all dealers and end users
  • Troubleshoot and resolve customer escalations and warranty requests
  • Scheduling of Service Technicians for warranty issues that cannot be rectified via phone.

Your profile will demonstrate:

  • Demonstrated competency in working with a technical product
  • Recent proven, stable experience in a similar technical customer service role
  • Previous phone based customer service experience in a busy environment
  • Professional and engaging phone manner
  • Intermediate to advanced IT skills
  • Full time availability
  • Drivers licence and own car

Benefits to you:

  • A stable, full time, permanent position close to home in Smithfield
  • Monday to Friday hours, with a rotating roster from 830-6
  • Immediate start available
  • Salary of $55K + superannuation
  • Work in an amazing corporate and fun environment, with work life balance
  • Opportunity for growth and development within the company
  • FREE On-site parking available

Please apply directly by clicking apply now and submitting your resume in word format.

For a confidential discussion, please call Danielle Jabbour on 9615 5358, or email Danielle.Jabbour@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Technical Customer Service

qualification

None

educational requirements

Secondary School/High School