customer service in Parramatta

apply now

job details

posted
location
parramatta, new south wales
job category
Customer Service & Call Center
job type
temporary
salary
AU$ 28 - AU$ 33 per hour
reference number
90M0331086_1515106953
contact
rawan shakhtour, randstad
apply now

job description

Your new company

You will be contributing to a local government organisation who values team moral and a good attitude. You will become part of an organisation that changes and has impact on people’s lives everyday. You will be working in a friendly team environment where your input counts to stakeholders and the wider business. You will have set stable hours Monday- Friday and the opportunity to progress into other areas contingent on your performance.

Your new role

A 6 month contract exists for a Customer Service agent to utilise their experience and skills to assist a fast paced team. You will work as a team to meet and improve customer and stakeholder service delivery across various channels. Your main duty will be to respond to customer enquiries in council’s call centre and respond to requests in a professional and timely manner. You will be using council specific systems to administrate transactions on behalf of internal and external customers.

What you'll need to succeed

To succeed in this role you must have at least 1 year of experience in a call centre environment and be confident at multitasking. You must have a professional phone manner and work well in a fast paced environment. You will possess the ability to maintain professional relationships, integrity and accountability with all staff, service providers and stakeholders. Local government experience is highly regarded but not necessary.

What you'll get in return

In return you will receive a competitive hourly rate working Full Time hours from 830am – 430pm.. You will be a part of an excellent team environment whilst building your exposure and skills within a high profile Government Department. Work close to home in Western Sydney with parking available on site.


What you need to do now

If you're interested in this role and have call centre experience as required, click 'apply now' to forward an up-to-date copy of your Resume to rawan.shakhtour@randstad.com.au or for a confidential chat contact Rawan on 9615 5354.



skills

Call centre experience, High volume calls, Customer service resolution

qualification

No qualification required