customer service in Melbourne CBD

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job details

posted
location
melbourne cbd, victoria
specialism
call centre & customer service
job type
temporary
reference number
90M0347700_1533874963
contact
julia ciinean, randstad
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job description

These organisations are established market leaders looking for potential employees who are aligned with their dynamic cultures and organisational values.

The roles we recruit for are exciting opportunities for those who are looking for a platform to catapult their career, looking for career progression and wanting to work for reputable companies.

We are looking to meet with people who have drive and initiative, and able to deal with customer's sensitive and confidential information in a professional manner. Naturally, you'll need to be an excellent communicator - someone who can establish positive rapport with people quickly and build trust.

Contact Centre experience will be essential to the position, and would ideally suit candidates with phone based customer service based position.

Key responsibilities will include, but not limited to:

  • To process the allocated workload within the area of operation, efficiently, accurately and within market conventions, timescales and standards set out in service level agreements
  • To maintain awareness and comply with all aspects of policy, procedure and statutory requirement
  • To liaise with internal customers and external service providers, ensuring that instructions, enquires and queries, are acted on efficiently and effectively, seeking to maintain effective working relationships at all times.
  • To identify opportunities for productivity improvements to systems and procedures.
  • First call resolution of customer queries across multiple channels
  • Processing customer transactions
  • Provide excellent customer service and manage internal and external stakeholder enquiries

You will also possess:

  • Superior customer service and relationship building experience
  • Advanced negotiation and problem solving skills
  • Experience with High volume contact centre work
  • Strong and clear communication skills
  • Strong attention to detail and administrative capacity
  • The ability to meet structured KPi's and targets
  • Proficiency with multiple systems , and receptive to feedback and training
  • Be Outcome Driven with an investigative nature
  • Personal resilience and service focus

If you believe you possess the required experience then we would love to talk to you!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer Service

qualification

Customer Service

educational requirements

Secondary School/High School