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customer service.

job details

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    job details

    Your New Company

    Located in Ipswich CBD, this role is working with one of the leading banking providers who are passionate about supporting their people to grow and develop within the industry. This organisation is highly regarded for providing exceptional customer service to all customers and providing flexible working arrangements that work for you.



    Your New Role

    You will be a passionate and motivated individual, who has a genuine desire to provide assistance and support to all customers utilising your exceptional customer service and troubleshooting skills.

    You will be required to work in a face paced environment providing assistance to customers who are looking to be set up with internet banking or require assistance with accessing their online accounts.

    In this role you will be supported by leaders who are passionate about providing the assistance required to see you succeed within the role.


    How you will contribute

    • Working with customers to troubleshoot any issues they may be having with accessing their online banking
    • Assisting customers to set up online banking and ensure they are confident with navigating the platform
    • Display a strong work ethic and a genuine desire to assist others
    • Contribute to a positive work environment with a friendly attitude and desire to grow within the company

    What you will bring to the team

    • Experience in a customer centric role be highly regarded
    • Banking experience is desirable but not essential
    • You will have the ability to work autonomously and efficiently
    • You will be resilient and have excellent ability to communicate in a friendly, professional manner


    Training and Induction

    Full training will be provided for this role, Monday to Friday between 9:00am to 5:00pm, and will be delivered in the office.

    After 1 week of in classroom training you will then shadow a member of the team to gain some first hand experience before jumping on the phones ready to assist customers.

    Post the training, you will have the ability to work flexibly on a rotating roster between 8:00am to 6:00pm. Monday to Friday.


    Benefits for you

    • Opportunity for long term employment and career growth opportunities
    • Join one of the industry leading banks pioneering standards for Diversity and Inclusion across the sector
    • Work close to home with a warm, welcoming and inclusive leadership team
    • A supporting and rewarding work culture
    • Flexible working hours and arrangements
    • Wellness facilities and programs for both yourself and your family

    If you’re ready to expand your career and join a highly reputable company, press APPLY NOW, or email your resume to melanie.durdin@randstad.com.au

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

    Your New Company

    Located in Ipswich CBD, this role is working with one of the leading banking providers who are passionate about supporting their people to grow and develop within the industry. This organisation is highly regarded for providing exceptional customer service to all customers and providing flexible working arrangements that work for you.



    Your New Role

    You will be a passionate and motivated individual, who has a genuine desire to provide assistance and support to all customers utilising your exceptional customer service and troubleshooting skills.

    You will be required to work in a face paced environment providing assistance to customers who are looking to be set up with internet banking or require assistance with accessing their online accounts.

    In this role you will be supported by leaders who are passionate about providing the assistance required to see you succeed within the role.


    How you will contribute

    • Working with customers to troubleshoot any issues they may be having with accessing their online banking
    • Assisting customers to set up online banking and ensure they are confident with navigating the platform
    • Display a strong work ethic and a genuine desire to assist others
    • Contribute to a positive work environment with a friendly attitude and desire to grow within the company

    What you will bring to the team

    • Experience in a customer centric role be highly regarded
    • Banking experience is desirable but not essential
    • You will have the ability to work autonomously and efficiently
    • You will be resilient and have excellent ability to communicate in a friendly, professional manner


    Training and Induction

    Full training will be provided for this role, Monday to Friday between 9:00am to 5:00pm, and will be delivered in the office.

    After 1 week of in classroom training you will then shadow a member of the team to gain some first hand experience before jumping on the phones ready to assist customers.

    Post the training, you will have the ability to work flexibly on a rotating roster between 8:00am to 6:00pm. Monday to Friday.


    Benefits for you

    • Opportunity for long term employment and career growth opportunities
    • Join one of the industry leading banks pioneering standards for Diversity and Inclusion across the sector
    • Work close to home with a warm, welcoming and inclusive leadership team
    • A supporting and rewarding work culture
    • Flexible working hours and arrangements
    • Wellness facilities and programs for both yourself and your family

    If you’re ready to expand your career and join a highly reputable company, press APPLY NOW, or email your resume to melanie.durdin@randstad.com.au

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.