customer service in Bayswater

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job details

posted
location
bayswater, victoria
specialism
call centre & customer service
job type
temporary
reference number
90M0356859_1533520030
contact
amy prajaksin, randstad
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job description

Ongoing temporary Customer Service role in Bayswater with full time hours.

DUTIES

  • Attend to the receipt and processing of customer enquiries. This may include pricing, availability, back order and technical information requests.
  • Receive either verbal, written or electronic customer orders and process the order into the system.
  • Proactively treat each back order i.e. look for alternative products.
  • Provide supporting documentation as requested by customers. This includes, ‘Certificates of Analysis’, ‘Material Safety Data Sheets’, ‘Proof of Delivery’, ‘NDD amendments’, ‘delivery schedule amendments’, ‘written confirmation of pricing’ and ‘back order reports’.
  • Perform computer order entry function and order management not covered by Key Accounts.
  • Update CRM database as required.
  • Call centre management/customer interaction.
    Order tracking
  • Non-product service complaint management.
  • Process sample order transactions
  • Logistics delivery interface management.
  • Participate in the department’s rotational task roster.
  • Formation of pricing, discounts and quotations in conjunction with Account Managers and Field Application Specialists
  • Prepare credits / debits for the Finance Department.
  • Pass on customer feedback to Management.
  • Provide Technical Support where appropriate.
  • Support external sales staff.
  • Promote complimentary products to a customer.
  • Assist with Marketing campaigns and sales to a defined customer base.
  • Establish cash sale accounts on ERP

KNOWLEDGE AND SKILLS REQUIRED

  • Preferably have knowledge of scientific processes and products


EDUCATION, QUALIFICATIONS NECESSARY

  • Preferably have a Bachelor of Science or equivalent (Majoring in a relevant discipline as required). (Diploma or laboratory experience is sufficient).


EXPERIENCE

Must have previous customer service/ internal telephone sales experience.


OTHER INCLUDING PERSONAL CHARACTERISTICS

  • Must have advanced computer skills.
  • Must be organised with advanced time management skills.
  • Must be able to demonstrate excellent communication and negotiation skills.
  • Must be self-motivated and energetic.
  • Must be service oriented with a positive attitude.
  • Must be a team player.
  • Should be adaptable to change.
  • Must be able to creatively and effectively solve customer problems.

Please apply now to be considered for this opportunity.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

data entry, order entry, edi, sap, customer service, admin, clerk, customer, service, officer, purchasing, procurement, supply chain, reception, administration, administrator, invoicing, purchase order, po, erp, crm, oracle, myob, call centre, call

qualification

None

educational requirements

Secondary School/High School