customer service - workers compensation in Parramatta

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job details

parramatta, new south wales
job category
administration & office support
job type
AU$ 37 - AU$ 58 per hour
reference number
janelle hwang, randstad
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job description

About the role

We are looking for the next team member to join this professional, supportive and customer orientated team of a State Government organisation. This is your opportunity to be part of a major transformation change in Government service delivery. You will be working in a high volume, dynamic corporate office on an ongoing full-time contract basis. The company culture is fun, hard working, team focused and motivated by individual growth and development.

This opportunity will allow you to utilise your previous workers compensation experience and ensure the smooth running of this office. Your resume must reflect an ability to manage confronting situations, and display evidence of responsiveness and empathy to the needs of people with special circumstances.

You will be responsible for:

  • Support the Complaints Resolution Team to embed strategies to address systemic customer complaints
  • Provide high quality specialist services for Return to Work & Support’s customers
  • Deliver accurate, timely, empathetic and efficient end-to-end resolution of customer complaints and enquiries
  • Liaise with internal stakeholders to identify opportunities for improvement and to achieve positive customer outcomes

Your profile will demonstrate:

  • Proven workers compensation experience, non negotiable
  • Positive attitude, strong work ethic, and a willingness to learn and encompass a changing working environment
  • Ability to work well both individually, and as part of a team
  • Availability to work full-time business hours from Monday to Friday,

Benefits to you:

This is an amazing opportunity to get your foot in the door with a leading State Government Organisation, with state of the art facilities and an exciting career ahead of you! If you are looking for an opportunity to prove yourself in a corporate environment, please APPLY directly with a resume in Microsoft Word format. Applications will close 09/02/2018. For a confidential discussion, please contact Janelle Hwang on 9615 5363 or email


Workers compensation


Workers compensation