customer service team leader in Ingleburn

posted
contact
danielle jabbour, randstad
job type
permanent
salary
AU$ 80,000 - AU$ 85,000 per year

job details

posted
location
ingleburn, new south wales
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
salary
AU$ 80,000 - AU$ 85,000 per year
reference number
90M0426654_1600848475
contact
danielle jabbour, randstad
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job description

your new company

you will join an innovative company that designs, manufactures and a diverse range of quality, engineered products on a global scale. They have a stable workforce, and low turnover rates in addition to a very down to earth and friendly environment. This is a rare, permanent opportunity that serves to provide leadership to a team that delivers high quality customer support and communication to their customers. Your new corporate office is located in Ingleburn and you will be well remunerated and enjoy the honest and genuine work environment that this role has to offer.

your new role

A typical day in your new role will involve managing and mentoring an existing customer service team, giving constant direction to ensure all customer enquiries are rightfully attended to.

your key duties

  • Observe performance of team members and develop them in the best way possible
  • Handle all escalations and provide resolution
  • Analyse reports from system and review with relevant departments
  • Create and implement work procedures to enhance service delivery
  • Give statistical feedback on performance for staff evaluation
  • Delegate customer duties to ensure smoother flow of operation

your profile

  • Recent proven, stable experience in a similar team leader role for an organisation that manufactures and / or distributes products
  • A strong mentality that quality service should be always above and beyond as the norm
  • Excellent skills for communicating with staff members
  • Ability to multitask, and organise work priorities
  • Sound skills in problem solving and planning.
  • Self-motivated and able to work under pressure.

benefits to you

  • RARE opportunity to work for a company that encourages a desirable working environment and has an excellent reputation in the market.
  • Full time permanent, position with an attractive salary package and company perks
  • High level exposure to organisational strategies in a global company
  • Ingleburn location with free parking onsite
  • Buzzing environment where no two days are the same
  • Trusting, motivated and fun team to work with each day
  • Attractive pay rate on offer of $80k- 85k + superannuation.
  • Excellent company incentives and team environment.
  • Great growth and development opportunities
  • Incredible senior management that will back and support you in your career
  • FREE onsite gym
  • Join a company that gives back to various charities

Full training will be provided.

Please apply directly by clicking apply now and submitting your resume in word format.

For a discussion, please call Maradina Youkhanna on 02 9615 5352, or email Maradina.Youkhanna@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Team Lead, Assistant Manager, Customer Service Manager, Cutomer Service Team Leader, Call Centre Manager, Call Centre Team Leader, Customer Service Supervisor, Call Centre Supervisor

qualification

None

educational requirements

Secondary School/High School