customer service supervisor in Sydney

posted
contact
demi mcallan, randstad
job type
temporary
salary
AU$ 40.00 - AU$ 55.00 per hour

job details

posted
location
sydney, new south wales
specialism
call centre & customer service
job type
temporary
working hours
Full-Time
salary
AU$ 40.00 - AU$ 55.00 per hour
reference number
90M0430662_1605850424
contact
demi mcallan, randstad
Apply with
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job description

Overview:

  • Conveniently based in Manly (next to the Wharf) - Northern Beaches
  • Paying $40-45ph + super Wed to Fri
  • Paying $46-53ph + super on Sat & Sun
  • 3 month role with possible extension
  • Working 10am to 4pm from Wed-Sun (30 hours per week)
  • Starting in December 2020

Duties:

  • Providing Customer Service to visitors/tourists (giving advice on local information, attractions, transportation)
  • Lead, motivate, support and manage Customer Service staff (pool of 10 casuals however x2 Customer Service staff per shift)
  • Coordination of Marketing for the Visitor Centre; social media posts and enquiries
  • Advocate & promote Manly and the Northern Beaches to visitors (maximising their visitor experience)
  • Reporting on KPI’s/targets
  • Seek to implement contemporary practices and continuous improvement
  • Ensure compliance with processes and procedures
  • Selling of merchandise
  • Full training is provided

Criteria:

  • MUST live in the Northern Beaches
  • MUST have Customer Service experience (face to face)
  • MUST have 3 years management, leadership, supervisory experience
  • MUST have an understanding of the trends impacting tourism across the Northern Beaches
  • Ideally you will have experience in the Tourism industry (or a passion)
  • Ideally you will have experience in Social Media/Marketing - posts and enquiries

Next Steps:

If you meet the above criteria - please apply now with your resume in a Word doc.

Only applicants via this link are accepted (no emails/calls).

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

retail management, travel consultant, visitor centre coordinator

qualification

-

educational requirements

Secondary School/High School