customer service supervisor | manufacturing industry in Smithfield

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job details

posted
location
smithfield, new south wales
specialism
administration & office support
job type
permanent
salary
AU$ 56,000 - AU$ 58,000 per year
reference number
90M0353208_1532068955
contact
nekeisha ingrey, randstad
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job description

Your new company is one of Australia's largest privately owned companies; they have been operating for over 60 years and are in a very stable position in a mature market, with a vision to be the global leader in their field. Due to increasing work load you will be joining a high performing and successful team at their Smithfield office. This is a great opportunity for an eager and motivated individual to join a successful worldwide company.

Your new role will be to lead a customer service team to provide a seamless and exceptional customer service experience to new and existing customers to satisfy and strive for excellent customer service. This is a varied and exciting role which will involve networking and communicating to both internal and external stakeholders.

Your new role will consist of:

  • Providing high quality and exceptional Customer Service
  • Providing updates and information relating to deliveries
  • Personally manage key customer relationships and support team in dealing with customer issues
  • Continuously analyse customer satisfaction scores and take corrective actions
  • Continuously train and coach all employees

Your profile will demonstrate:

  • Ability to work in a high pressure environment with firm timelines and targets.
  • Similar customer service & supervisor/manager experience with a stable working history
  • High level of accuracy and attention to detail.
  • A customer-centric and business-oriented mind-set
  • Ability to go above and beyond and display exceptional customer service skills

If you are looking for a role you can stay in long term, grow your experience and be rewarded with an exciting experience and can start with short notice this is the role for you!.

Should you require further information please contact Nekeisha Ingrey on 9615 5375 or email nekeisha.ingrey@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer Service

qualification

None

educational requirements

Secondary School/High School