customer service supervisor - freight forwarding in SE Suburbs Melbourne

david simpson, randstad
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job details

se suburbs melbourne, victoria
transport & logistics
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david simpson, randstad
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job description

About the company

Large international Logistics company situated in the south eastern suburbs of Melbourne. Strong relationships and their own offices throughout China, South East Asia & Hong Kong and many other parts of the globe. Modern open office plan with a very inviting and motivational nature between management and staff.

About the role

Due to expansion, the current Customer Service team are going very well and are in need of an experienced customer service rep with leadership qualities and experience within the freight forwarding industry, to lead their vibrant and diverse team, whilst also looking after their own port folio of blue chip accounts.


  • Covering Import Orders for port folio of clients varying in commodities
  • Order management
  • Some quoting
  • Lead a team of 5 Representatives varying from juniors to experienced
  • Liaising with overseas offices, agents, local clients on a daily basis via phone, email and in person

Skills & experience

  • Experience in freight forwarding industry
  • Leadership experience desirable, but not essential
  • Both air and sea import understanding
  • Customer Service within freight forwarding industry
  • EDI/Cargowise experience


  • Leadership group position
  • Company mobile phone
  • Closer to home for those living in the south and east of Melbourne
  • Strong office culture where nearly all staff have been with the company for 5+ years (some with 10-15+ years).

To apply online, please click on the appropriate link. Alternatively, for a confidential discussion, please contact David Simpson on 03 9252 2177 or email

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


supply chain, logistics, freight forwarding, customer service, supervisor, manager, south east melbourne


supply chain, logistics, freight forwarding, customer service, supervisor, manager, south east melbourne

educational requirements

Primary School/Junior High