Customer Service Specialist - Banking
Our client is one of the Big 4 banks and is currently recruiting in 3 different teams.
Full time training is provided
The role of the Construction Team is to support customers with the construction of new properties. The team prepares the loan applications, including preparing documentation such as building contracts and ensuring documentation is fit for purpose. You will be processing transactions within agreed turnaround times and with consistent accuracy in a high volume environment. This position requires you to liaise with brokers and lenders over phone, by email and by sending letters.
Progress Payments Team
The Progress Payment Team is responsible for supporting our customers with their home construction and working with Builders & Lenders to ensure an enjoyable building experience. The key functions are to ensure all building invoices received are within both banking policy, as well as to certify the building contract agreements with the key outcome being and make payments to builders as per invoices within a timely manner.
Post Settlements Team
The Post Settlement Team is responsible for checking that all required documents are held for new money files, that the documents have been correctly executed and that the loan has been funded correctly. In some cases, the team will also be responsible for registering & lodging documents to register the bank's interest over a title.
- Proven customer service experience
- Excellent verbal and written communication skills
- Document review and processing
- Lending experience is an advantage but not essential
- Desire to learn
- Ability to demonstrate teamwork
- High attention to details
- Ability to work under pressure in a busy environment
To apply for either position please submit your resume as soon as possible as positions are filling up quickly. A cover letter is not essential for your application.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background....