customer service - retention specialist in Macquarie Park

posted
contact
sandra sadaka, randstad
job type
permanent
salary
AU$ 58,000 per year
apply now

job details

posted
location
macquarie park, new south wales
specialism
banking & financial services
job type
permanent
working hours
Full-Time
salary
AU$ 58,000 per year
reference number
90M0375859_1553641675
contact
sandra sadaka, randstad
apply now
Apply with

job description

Your NEW company

With over 30 years of experience in the Australian market and as the leader in vehicle finance, your new company is looking to continue priding themselves in their service delivery and ensure customer satisfaction remains their NUMBER ONE priority! To do so, they need YOUR help.

Your NEW role

Work alongside other Guest Retention Representatives to improve the Guest experience and expectations. This includes managing and servicing customer solutions and will require you to:

  • Retain customers through direct contact and appointment setting
  • Liaise with sales development managers, dealers and other stakeholders
  • Engage in campaign creation and management through company databases
  • Conduct customer / guest research via company systems
  • Partake in monthly reporting and insights / observations to wider Retention team

Your CURRENT skillset and experience

  • Previous retention and customer engagement experience is desirable
  • Experience within fleets is desirable
  • Proficient communication skills and ability to perform in a fast paced environment
  • Phone based, customer service with element of sales

Your BENEFITS

  • Unlimited growth and development
  • Range of GREAT benefits to ensure you are ALSO driving a NEW CAR away for LESS
  • Financial support
  • Work life balance
  • Heath and wellness initiative

IF THIS SOUNDS LIKE YOU, YOUR NEXT STEP TO LAUNCH YOUR CAREER IS EASY!

Click ‘Apply Now’ or contact Lavender on 8215 1067.

Please note: due to volume of applications, only shortlisted candidates will be contacted. Thank you kindly

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

retention, customer service, engagement, sales, fleet, car dealership

qualification

no qualifications required

educational requirements

Secondary School/High School