customer service representative in Truganina

rebecca slaviero, randstad
job type
AU$ 23.00 - AU$ 26.00 per hour
apply now

job details

truganina, victoria
call centre & customer service
job type
working hours
AU$ 23.00 - AU$ 26.00 per hour
reference number
rebecca slaviero, randstad
apply now
Apply with

job description

About the Company

Work for well known e-commerce courier company within their contact centre. The business have been providing leading customer service since the 80's and continue to improve their services for their customers.

About the Role

This is a fast paced role dealing with customer enquiries, inbound calls (first point resolution) and managing complaints.

The role is a full-time opportunity with Monday – Friday 8:30am-5:00pm hours (38 hour) working week in 2 - 3 month contract dependant on the business needs. Applicants must have full availability and no planned leave in the first 3 months to be considered for this role. Start date is late February – early March 2019.

Duties & Responsibilities

  • Be a customer service leader
  • Contact centre - high VOLUME!
  • Communicate and liaise with a wide range of stakeholders
  • Manage enquiries
  • Perform administrative duties for enquiries
  • Providing cover if needed at nearby sites
  • Abide by professional policies and procedures set in place

About You

To be successful for this role you will need to demonstrate a positive, flexible and friendly approach to work and your team members. Your presentation must be impeccable and professional as you will be a representative of the business.

Skills & Experience

  • Min 12 month Contact centre experience
  • Computer knowledge and ability to learn new systems in a timely manner
  • Ability to process high volume data entry in a quick and accurate manner
  • Resilient and ability to focus on the task at hand
  • Dealing with sensitive and/or personal material
  • Ability to learn and retain knowledge quickly and effectively

Culture & Benefits

This is a great opportunity to join one of Australia's leading e-commerce providers in their contact centre and provide excellent customer service. PLEASE NOTE: This role is a TEMPORARY role 2-3 month contract only as per the business needs.

PLEASE NOTE: As part of our short listing process, candidates must undergo a criminal activity check

If you feel that you would be suitable for this role and match all the requirements above then please click the APPLY button below. Alternatively you can contact Rebecca Slaviero for any further enquires you may have on the role.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Customer service - Call centre


No formal qualifications required
Contact centre experience - MUST have

educational requirements

Secondary School/High School