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customer service representative.

  • posted 15 july 2022

job details

summary

    job details

    Customer Service Representative


    Your new company

    Join one of Australia’s largest Big Four Banks who are known for their award winning customer service on their journey to difference in peoples lives through a strong sense of commitment and purpose. They want to help people make sustainable, transparent and balanced business decisions.


    Your new role

    As a Customer Service Consultant your key contribution will be to provide top notch customer service to new and existing customers. You will be a critical link between the company and its customers and make sure they are being appropriately looked after. Some of your responsibilities will include:


    • Answering customer queries via phone and email ensuring a timely, accurate and quality response
    • Establish new policies and provide service to update existing policies
    • Providing resolution to all technical queries and account management information on services
    • Identifying queries which require additional attention and implementing appropriate procedures to enhance customer confidence
    • Ensuring accurate information is recorded within their CRM System
    • Contributing to the development of new ideas
    • Maintain quality data processing
    • Performing administrative duties to support the provision of service delivery

    Your skills and experience

    • Ideally you will have at least 1 year’s customer service experience from the retail or hospitality industry
    • You have the natural ability and desire to help others and are passionate about providing excellent service
    • Strong written and verbal communication skills should be second nature to you
    • You are known for your attention to detail, time management and resilience

    Your benefits

    • You will be on a rotating roster Mo - Fr between 8am-8pm
    • Flexible working: work from home as well as from the office
    • Join the employee share plan (earn $1000 shares each year)
    • Staff discounts with hotels and major service providers
    • Third level study assistance- you may be eligible for study leave
    • Major discounts with private health fungs
    • Gender neutral parental leave
    • Health and wellbeing programme
    • An additional day of birthday leave + 2 volunteer days
    • Fruit and coffee provided in the office
    • Team lunches and culture days onsite
    • Ability to earn up to 15% bonuses

    You will love working with them!


    Your next step

    Does this sound like something you are interested in? If the answer is ‘Yes’ then we would love to hear from you!

    Simply click ‘Apply’ now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on leah.donovan@randstad.com.au or on 0282983816


    If this job isn't quite right for you but you are looking for a new position, please contact me for a confidential discussion about your career or you may like to check out our other current vacancies on https://www.randstad.com.au/job-seekers/.





    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

    Customer Service Representative


    Your new company

    Join one of Australia’s largest Big Four Banks who are known for their award winning customer service on their journey to difference in peoples lives through a strong sense of commitment and purpose. They want to help people make sustainable, transparent and balanced business decisions.


    Your new role

    As a Customer Service Consultant your key contribution will be to provide top notch customer service to new and existing customers. You will be a critical link between the company and its customers and make sure they are being appropriately looked after. Some of your responsibilities will include:


    • Answering customer queries via phone and email ensuring a timely, accurate and quality response
    • Establish new policies and provide service to update existing policies
    • Providing resolution to all technical queries and account management information on services
    • Identifying queries which require additional attention and implementing appropriate procedures to enhance customer confidence
    • Ensuring accurate information is recorded within their CRM System
    • Contributing to the development of new ideas
    • Maintain quality data processing
    • Performing administrative duties to support the provision of service delivery

    Your skills and experience

    • Ideally you will have at least 1 year’s customer service experience from the retail or hospitality industry
    • You have the natural ability and desire to help others and are passionate about providing excellent service
    • Strong written and verbal communication skills should be second nature to you
    • You are known for your attention to detail, time management and resilience

    Your benefits

    • You will be on a rotating roster Mo - Fr between 8am-8pm
    • Flexible working: work from home as well as from the office
    • Join the employee share plan (earn $1000 shares each year)
    • Staff discounts with hotels and major service providers
    • Third level study assistance- you may be eligible for study leave
    • Major discounts with private health fungs
    • Gender neutral parental leave
    • Health and wellbeing programme
    • An additional day of birthday leave + 2 volunteer days
    • Fruit and coffee provided in the office
    • Team lunches and culture days onsite
    • Ability to earn up to 15% bonuses

    You will love working with them!


    Your next step

    Does this sound like something you are interested in? If the answer is ‘Yes’ then we would love to hear from you!

    Simply click ‘Apply’ now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on leah.donovan@randstad.com.au or on 0282983816


    If this job isn't quite right for you but you are looking for a new position, please contact me for a confidential discussion about your career or you may like to check out our other current vacancies on https://www.randstad.com.au/job-seekers/.





    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.