customer service representative in Parramatta

posted
contact
mariana yousif, randstad
job type
permanent
salary
AU$ 50,000 - AU$ 65,000 per year
apply now

job details

posted
location
parramatta, new south wales
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
salary
AU$ 50,000 - AU$ 65,000 per year
reference number
90M0344682_1551667150
contact
mariana yousif, randstad
apply now
Apply with

job description

Join the third largest Health Insurance provider in Australia in a Customer Service role. This company is non-profit; meaning everything they do is about benefiting their members and adding value back to their customers.

This opportunity will be on a full time, permanent basis in an Inbound Contact Centre environment. . You will be working in a dynamic and high-performing customer service team with strong leadership in place, on-going support, training and development. The hours of work for this position are rotating rosters between the hours of 8am-8pm, Monday- Friday. It is a fun and vibrant culture, with plenty of opportunity to progress..

We are looking for candidates who can work in a high volume, fast paced environment, who are confident working to KPIs, have strong empathy, maturity and compassion as well as being highly resilient and can problem solve.

Responsibilities:

  • Receiving various inbound calls from members and non members.
  • Identify customer needs, using active listening skills and probing questions.
  • Build rapport with their members and help continue their reputation for excellent service
  • Identifying which products and services best align with the customer cross-sell accordingly

Requirements:

  • You demonstrate strong written and verbal communication skills
  • You demonstrate the ability to understand a range of needs/wants and match them to appropriate solutions-based products & services
  • You demonstrate the maturity to handle complex and often sensitive and emotional scenarios
  • You thrive in a team-based environment
  • You have the ability to navigate through different systems

For the right candidate who is committed, punctual and are career motivated, you will be able to benefit from the stability that this role offers, whilst working for a well-known brand within a friendly, fun team. If you require further information please call Mariana Yousif on 02 8215 1036 or email mariana.yousif@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

customer service, call centre, sales assistant, customer, phone based, inbound, contact centre, customer

qualification

not required

educational requirements

Secondary School/High School