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customer service representative.

job details

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    job details

    ABOUT US

    Our client is a global leader in the distribution and formulation of specialty chemicals and ingredients. Due to significant growth, we are currently seeking experienced and driven Customer Service Representatives to join a rewarding and high performing team environment.


    THE ROLE

    Full-time permanent Customer Service role based in Mulgrave.

    Your main focus is liaising with customers, finance, distribution and sales departments to receive customer orders (directly from the customer or through field sales personnel) and to facilitate the timely and efficient provision of product.


    YOUR RESPONSIBILITIES

    ∙ Answer customer telephone inquiries, take orders, respond to service needs and complaints or where appropriate, seek advice from more experienced staff or direct such matters to sales personnel or Business Managers and monitor outcomes. Keep customers up to date on status

    ∙ Liaise with sales and support staff to keep them up to date on the individual needs of customers.

    ∙ Report any serious customer situations to the Customer Service Supervisor / Commercial Manager for immediate action.

    ∙ Initiate and maintain customer, supplier and product master files via Masterpack.

    ∙ Process sales and inventory transactions (sales orders, pre-costings, stock transfers, credit notes, etc).

    ∙ Follow up on the status of orders for sales personnel and monitor distribution or product for customers where necessary.


    QUALIFICATIONS

    Medium to high proficiency in Microsoft Office products - Word and Excel, Power Point


    EXPERIENCE & KNOWLEDGE

    Previous customer services experience in a similar role (2 -5 years) in relevant industry is preferred but not essential


    SKILLS

    ∙ Planning and Organising

    ∙ Problem Solving

    ∙ Strong numerical and analytical skills

    ∙ Well developed written and verbal communication skills

    ∙ Strong computer skills

    ∙ Ability to communicate with staff across all levels within the organisation


    ATTRIBUTES

    ∙ Ability to manage and prioritise deadlines

    ∙ Ability to understand profit margins

    ∙ Ability to work with minimal supervision

    ∙ Ability to multi-task

    ∙ Strong attention to detail

    ∙ Strong customer focus

    ∙ Willingness to listen / learn

    ∙ Self motivated

    ∙ Resilience

    ∙ Perseverance


    OTHER REQUIRMENTS

    - Ability to meet deadlines

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

    ABOUT US

    Our client is a global leader in the distribution and formulation of specialty chemicals and ingredients. Due to significant growth, we are currently seeking experienced and driven Customer Service Representatives to join a rewarding and high performing team environment.


    THE ROLE

    Full-time permanent Customer Service role based in Mulgrave.

    Your main focus is liaising with customers, finance, distribution and sales departments to receive customer orders (directly from the customer or through field sales personnel) and to facilitate the timely and efficient provision of product.


    YOUR RESPONSIBILITIES

    ∙ Answer customer telephone inquiries, take orders, respond to service needs and complaints or where appropriate, seek advice from more experienced staff or direct such matters to sales personnel or Business Managers and monitor outcomes. Keep customers up to date on status

    ∙ Liaise with sales and support staff to keep them up to date on the individual needs of customers.

    ∙ Report any serious customer situations to the Customer Service Supervisor / Commercial Manager for immediate action.

    ∙ Initiate and maintain customer, supplier and product master files via Masterpack.

    ∙ Process sales and inventory transactions (sales orders, pre-costings, stock transfers, credit notes, etc).

    ∙ Follow up on the status of orders for sales personnel and monitor distribution or product for customers where necessary.


    QUALIFICATIONS

    Medium to high proficiency in Microsoft Office products - Word and Excel, Power Point


    EXPERIENCE & KNOWLEDGE

    Previous customer services experience in a similar role (2 -5 years) in relevant industry is preferred but not essential


    SKILLS

    ∙ Planning and Organising

    ∙ Problem Solving

    ∙ Strong numerical and analytical skills

    ∙ Well developed written and verbal communication skills

    ∙ Strong computer skills

    ∙ Ability to communicate with staff across all levels within the organisation


    ATTRIBUTES

    ∙ Ability to manage and prioritise deadlines

    ∙ Ability to understand profit margins

    ∙ Ability to work with minimal supervision

    ∙ Ability to multi-task

    ∙ Strong attention to detail

    ∙ Strong customer focus

    ∙ Willingness to listen / learn

    ∙ Self motivated

    ∙ Resilience

    ∙ Perseverance


    OTHER REQUIRMENTS

    - Ability to meet deadlines

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.