customer service representative in Mulgrave

posted
contact
sam roberts, randstad
job type
permanent
salary
AU$ 45,000 - AU$ 55,000 per year

job details

posted
location
mulgrave, victoria
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
salary
AU$ 45,000 - AU$ 55,000 per year
reference number
90M0409628_1579642170
contact
sam roberts, randstad
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job description

There is am exciting opportunity for the right person for one of the worlds leading sports manufacturures. Based in Mulgrave, this leading sports manufacturer prides themselves on the quality products they design, their service and people.

Key Tasks:

  • Review and qualify all orders received by accounts and sales representatives, ensuring accuracy on product and account details.
  • Monitor compliance with programs to ensure orders are entered with correct terms; manage and process orders.
  • Review and process daily and weekly reports to ensure orders are processing smoothly
  • Answer incoming phone calls.
  • Resolve account problems as needed, including invoice and shipping errors, returns, and general issues for internal and external accounts.
  • Process change requests and cancellations on existing orders as directed by the account and / or sales representatives.
  • Process requests for returns and repairs.
  • Maintain up-to-date knowledge of the brands product lines.
  • Ability to service internal teams from Sales to Operations as well as external accounts and strive to improve on each interaction, through excellent product knowledge and service.
  • Proactive in communication with order timelines to all accounts.
  • In addition to these duties and responsibilities, the jobholder may be required to carry out other tasks assigned by his manager.

Key skills:

  • Excellent written and verbal communication skills
  • Positive attitude and pleasant personality
  • Excellent organisational skills with an ability to pay particular attention to detail
  • Work independently and as a team
  • Knowledge and understanding of the Golf Industry
  • Results driven and thrive in a fast paced environment
  • Familiarity with Excel, Word etc.

Benefits and perks

  • Work for a well-known sporting brand company
  • Allowances and discounts for brand products
  • On-site parking
  • Training and opportunities to grow and develop

Salary: $45,000-$55,000

Monday - Friday 8:30am - 5pm

If this sounds like you, please send your CV through to sam.roberts@randstad.com.au

skills

Excellent written and verbal communication skills, Positive attitude and pleasant personality, Knowledge of golf industry

qualification

nill

educational requirements

Secondary School/High School