customer service representative in Mulgrave

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job details

mulgrave, victoria
job category
Customer Service & Call Center
job type
reference number
samantha lin, randstad
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job description

My client is one of the world's leading providers of healthcare training solutions and medical devices, dedicated to helping save lives. They employ a passion for their staff and for helping customers achieve their goals.

Customer Experience is the key. Primary function is provision of a high level of customer focus and support for both internal and external customers.

You are a people person who loves working with a wide range of customers, and to whom problem solving comes naturally. Keen to join a growing team that is focused on helping save lives and to make an impact, you will be humble, empathetic, curious and have a willingness to learn and grow.

Being able to put yourself in customers' shoes is of key importance, as is the confidence to troubleshoot and investigate problems in order to resolve them. You must be able to manage customer concerns, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.

Key responsibilities:

  • Identify and assess customers' needs to achieve satisfaction
  • Effectively resolve customer enquiries in a considerate and timely manner
  • Compose thoughtful, personalised responses for a variety of customer requests
  • Triage incoming requests for internal customers
  • Assist processes development by customer feedback
  • Timely answering of incoming calls with a professional, courteous and polite manner
  • Assist customers with product, stock queries and delivery schedules
  • Make active contributions to help achieve team goals and successes

Desired education and experience:

  • Customer Service qualification
  • Completion of VCE
  • Customer service in a healthcare environment
  • Experience with customer service programs such as QAD, SAP, Siebel
  • Experience in a small team environment
  • Leadership experience well regarded

Key competencies:

  • Strong phone contact handling skills and active listening
  • Exceptional communication
  • Ability to adapt to different types of customers
  • Time management skills
  • Goal oriented focus
  • Willingness to learn
  • Ability to prioritise
  • Experience with QAD or similar e.g SAP
  • Attention to detail

If you consider yourself suitable for this role, please apply through the link in WORD format with your outlined skillset, or for a more in depth chat about the position – please give Samantha Lin a call on (03)9590 2224.