customer service representative in Melbourne

posted
contact
amira abdulha, randstad
job type
permanent

job details

posted
location
melbourne, victoria
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
reference number
90M0439315_1614055767
contact
amira abdulha, randstad
Apply with
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job description

Customer Service Representative

A leading and successful food and beverage company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at a full-time capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills.

Key responsibilities include:

  • Managing calls and emails to support and assist customer queries within a timely manner
  • Supporting customers in their use of company products and services
  • Proactively liaising with management and stakeholders to ensure customer expectations are met
  • Supporting internal teams with customer issues and escalations as and when needed
  • Ability to work in a very fast-paced environment and multi-task during service times
  • Service existing accounts to ensure repeat business & growth
  • Upsell and cross sell on all orders placed
  • Handling complaints in a highly professional manner

To be successful in this role, you will have:

  • Proven Sales background
  • Experience meeting targets/KPIs
  • Be highly self-motivated with strong initiative and work ethic
  • Be customer orientated, always going above and beyond everything you do.
  • Excellent organisational and time management skills.
  • High attention to detail
  • Strong communication skills
  • Have a willingness to learn

If you believe you are the right fit for this exciting opportunity, hit the APPLY button now

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer Service Representative

qualification

Customer Service Representative

educational requirements

Secondary School/High School