customer service representative in Kew

julia ciinean, randstad
job type
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job details

kew, victoria
call centre & customer service
job type
working hours
reference number
julia ciinean, randstad
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job description

In this particular instance this Contact Centre is responsible for providing services to the Victorian Community through multiple channels relating to registration and licensing. The aim is to achieve first contact resolution and service satisfaction for customers.

Key Tasks

  • Resolving customer enquiries at first contact
  • Providing a wide range of information registration, licensing services etc
  • Responding to incoming customer telephone enquiries and may respond to web enquiries
  • Processing payments over the telephone
  • Completing administrative transactions, including making appointments
  • Supporting a number of self service telephone and web applications

Technical Capabilities

  • Ability to work in a fast paced environment where downtime between calls is minimal
  • Experience working in a monitored call centre, where breaks and meal breaks are scheduled and calls monitored
  • Experience with meeting KPIs and a willingness to be coached to improve performance through extensive training and development
  • Ability to learn, retain and apply large amounts of product, procedure, policy and system information quickly
  • Ability to navigate and use workplace systems and online tools
  • Ability to multi-task in a fast-paced, high-volume environment
  • Ability to comprehend, capture as well as interpret customer information

Soft Skills / Expectations

  • Commitment to the assignment/employer
  • Motivation to work in Customer Services and a genuine interest in resolving customer enquiries
  • Tolerance to repetition (able to repeat the same message while making it feel genuine to the client every time)
  • Stamina (as fresh at the end of the day as the beginning/before breaks etc)
  • Always creates a positive impression
  • Demonstrates service values
  • Professional and courteous demeanour
  • Excellent attendance and punctuality
  • Flexibility in responding to change or business needs
  • Pleasant and friendly mannerism
  • Flexible (work with us not against us around hours, assignment requirements)
  • Start 18th March 2019

To be successful for this position you must be able to attend an Assessment Centre which will be held at Randstad

Have no holidays planned within the next 6 to 12 months as well as consent to a standard national police check, 2 references and a typing test.

Express your interests by clicking on the link and sending across your most recent CV and a cover letter.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Customer Service


Customer Service
Inbound customer service
Call centre
Contact centre

educational requirements

Secondary School/High School