customer service representative in Kew

apply now

job details

posted
location
kew, victoria
job category
Customer Service & Call Center
job type
temporary
reference number
90M0320317_1515541036
contact
julia ciinean, randstad
apply now

job description

This particular Contact Centre is responsible for providing services to the Victorian Community through multiple channels relating to registration and licensing. The aim is to achieve first contact resolution and service satisfaction for customers.

Key Tasks

  • Resolving customer enquiries at first contact
  • Providing a wide range of information registration, licensing services etc
  • Responding to incoming customer telephone enquiries and may respond to web enquiries
  • Processing payments over the telephone
  • Completing administrative transactions, including making appointments
  • Supporting a number of self service telephone and web applications

Technical Capabilities

  • Ability to work in a fast paced environment where downtime between calls is minimal
  • Experience working in a monitored call centre, where breaks and meal breaks are scheduled and calls monitored
  • Experience with meeting KPIs and a willingness to be coached to improve performance through extensive training and development
  • Ability to learn, retain and apply large amounts of product, procedure, policy and system information quickly
  • Ability to navigate and use workplace systems and online tools
  • Ability to multi-task in a fast-paced, high-volume environment
  • Ability to comprehend, capture as well as interpret customer information

Soft Skills / Expectations

  • Commitment to the assignment/employer
  • Motivation to work in Customer Services and a genuine interest in resolving customer enquiries
  • Tolerance to repetition (able to repeat the same message while making it feel genuine to the client every time)
  • Stamina (as fresh at the end of the day as the beginning/before breaks etc)
  • Always creates a positive impression
  • Demonstrates service values
  • Professional and courteous demeanour
  • Excellent attendance and punctuality
  • Flexibility in responding to change or business needs
  • Pleasant and friendly mannerism
  • Flexible (work with us not against us around hours, assignment requirements)

To be successful for this position you must be able to attend an Assessment Centre on the 19th of Jan and have no holidays planned within the next 6 to 12 months as well as consent to a standard national police check and 2 references.

Express your interests by clicking on the link and sending across your most recent CV and a cover letter.



skills

Customer Service

qualification

No previous qualifications required