customer service representative in Inner Suburbs Melbourne

posted
contact
billy ward, randstad
job type
temporary
salary
AU$ 25.00 - AU$ 26.00 per hour
apply now

job details

posted
location
inner suburbs melbourne, victoria
specialism
call centre & customer service
job type
temporary
working hours
Full-Time
salary
AU$ 25.00 - AU$ 26.00 per hour
reference number
90M0374862_1549258987
contact
billy ward, randstad
apply now
Apply with

job description

This job is perfect for you if you have email customer service or helpdesk experience. You will be welcomed into a modern and vibrant office in South Melbourne. You will also have the opportunity to be extended up to four months working four or five days per week. Working holiday visa applicants are welcome.

About you:

As a core member of the Customer Support team you will need to be tech savvy, have high attention to detail and work at a fast pace. You will be motivated by your team leader to answer email enquiries and ‘tickets’ so you need to have excellent communication skills. Being a customer service job, you will also need to be comfortable talking on the phone. Degree qualified individuals are preferred.

About the job:

Your main duties will be to answer email enquires, follow up with customers and manage your case load in an efficient and accurate manner. All your ‘tickets’ will be managed through the companies system, Zendesk. You may also be required to troubleshoot product issues, liaise with external repair companies, organise repairs and returns with the warehouse and preform data entry in the company database.

About the company:

They are one of the largest and fastest growing online shopping websites in Australia. Offering an extremely expansive range of products and delivering them all over Victoria. No doubt you have had dealings with is company in the past so you will know what the experience is like as an end user AND how you can improve it.

How to apply:

If you have the relevant experience and would like to know more about this fantastic opportunity please hit the apply button. If you have any questions about the role, please contact billy.ward@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer Service

qualification

Degree qualified applicants preferred.

educational requirements

Bachelor Degree