customer service representative in Chullora

posted
contact
michelle hard, randstad
job type
permanent
salary
AU$ 50,000 per year

job details

posted
location
chullora, new south wales
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
salary
AU$ 50,000 per year
reference number
90M0422637_1595917579
contact
michelle hard, randstad
Apply with
add to saved jobs print

job description

  • 3 x Full Time (Monday to Friday) roles available
  • 6 Month Fixed-Term Contract with possibility for permanency based on performance
  • 3 weeks intensive office based training with a move to work from home there after (opportunity to work from the office once a week as well)
  • Must be available to interview on the 6th and 7th of August.
  • The position commences on 12th August 2020

** Please note you must be a Citizen or Permanent Resident to apply **

Why apply?
Do you think you have what it takes to raise the bar of customer service? We are looking for talented and ambitious individuals to the team.
This well known high end automotive organisation is shaping a new approach to contact centres and the total customer experience. Their unique vision has seen this award winning team recognised by industry professionals as ‘Best in Class Contact Centre’. They aim to transform their customer's experience by putting their existing customers, dealer partners and stakeholders at the heart of everything they do.

What will you be doing?

  • Servicing customers, dealer partners and stakeholders through multiple channels. These include, Telephone (Inbound & Outbound) Email, Web, Chat, SMS, Facebook, Instagram and Partner Communities
  • Resolve customer enquiries and complaints at the first point of contact
  • Generate revenue through appointment setting
  • Long term case management and complex problem solving
  • Actively develop knowledge, business acumen and skills

What can you offer?

  • Proven solutions based customer service skills
  • Strong conflict resolution experience
  • Desired experience in servicing a vast array of customers and stakeholders through multiple channels (Phone, Email, Webchat, SMS and Social Media knowledge)
  • A great attitude and an exceptional customer service mindset
  • The ability to be resilient and make executive decisions

What will we offer you?

  • $50K Starting Salary + super
  • Car Leasing Program
  • Annual performance bonus program
  • Flexible/ working from home program
  • Various shifts available
  • 6-month contract – Opportunity to go permanent
  • Remuneration increases available with capability development

* Please note, full work rights (Citizenship or Residency) is required to apply *

Sounds like you?

To apply for this exciting opportunity, please click “Apply now” or contact Michelle on michelle.hard@randstad.com.au for a confidential discussion.

Only candidates who meet all of the above criteria will be contacted by Randstad.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer service, retail, hospitality, call centre, entry level call centre, administration, inbound, outbound, sales, ambassador, chullora, automotive,citizen, junior, graduates, tourism, face to face customers, office support, admin

educational requirements

Secondary School/High School