customer service representative in Bedford Park

Randstad are currently seeking career minded customer service and administration professionals to join one of Australia’s largest financial institutions. This is a great opportunity to take your customer service career to the next level!

The main core of this role is to provide excellent customer service satisfaction to customers, employers and financial advisers and will include a mix of administration, processing, email and phone communication. You will be working in a dynamic, fast-paced, target-driven and high-volume environment within a culture and working environment unlike any other.

Tasks include, but are not limited to:

• Draft, check and verify manually compiled client correspondence (emails, forms etc.)
• Facilitate outbound calls to obtain missing details
• Act with urgency and respond to customer inquiries or requests immediately (phone and email)
• Regular contact with customers and advisers to maintain and develop business relationships
• Contributing to the development and continuous improvement of customer experience

The ideal candidate will have:

• Strong background in customer service
• Strong administration and processing skills
• Professionalism and empathy when handling inbound and outbound calls
• Possess strong communication skills, written and verbal
• Have capability to assist customers in a timely and efficient manner
• Possess high degree of attention to detail and accuracy

Applications:

If you feel your skills match the above criteria please attention your CV in MS Word format to Sarah-Jane Turner and click apply now. Please note only short listed candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.