customer service representative in Bankstown

lara drinnan, randstad
job type
AU$ 30.00 per hour

job details

bankstown, new south wales
call centre & customer service
job type
working hours
AU$ 30.00 per hour
reference number
lara drinnan, randstad
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job description

We are seeking an energetic and reliable customer service professional to join our client’s team in NSW Government as a customer service/call centre operator.

This is an opportunity to work for an NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with great office environments and flexible work options.
About your new role
As a customer service operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and an ability to make quick and accurate decisions.

  • Answer incoming customer enquiries via phone, email and face to face
  • Maintain customer satisfaction
  • Process documents and payments
  • Handle customer data and information with confidentiality
  • Maintain accurate records and databases

What you will need

The call centre/customer service operators are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.

  • Previous experience in a customer service, sales or call centre role
  • Excellent interpersonal communication skills
  • High level of professionalism
  • Strong problem solving abilities, especially in a fast-paced environment
  • Advanced computer literacy skills

This is a great opportunity

Working for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest.

  1. 1. Work as part of a friendly and diverse workforce
  2. 2. Make time for what counts
  3. 3. Be a part of something bigger

Next steps

If you are ready to apply for this opportunity, please select “Apply Now”.

Have a question before applying? Please contact

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


call centre, contact centre, customer service, government, state government, public sector



educational requirements

Primary School/Junior High