Randstad are working closely with a reputable client within the renewable energy space that is seeking a customer service superstar!!
This role is a permanent full time position based in the Northern suburbs in a call centre setting.
To be successful in this role, applicants will have an honest passion for providing a 5 star customer service experiences with a drive and motivation to continuously grow.
Your phone manner will be professional, friendly and focused on solving customer queries in a timely fashion resolution focused.
Your duties will include
- Providing a 5 star level of customer service
- inbound customer calls in a call centre setting
- Appointing and providing resolutions for the customer queries
- Support and build strong relationships with customers via phone and email
- Navigating multiple systems / databases
- Problem solving and trouble shooting
- Assist and educate customers through your expertise and knowledge
- Passion for customer service
- Proven experience within a call centre space OR providing high levels of customer service
- Excellent phone manner and a friendly consultative manner
- Resilient and looking for career growth
- Excellent verbal and written communication
- Team player, driven and goal orientated
- The ability to undertake administrative duties as required
In order to be considered, you will need to upload your resume in MS Word format; and address it to Juanita Forster or Tejal Chhanabhai.
Due to the volume of applications and requirements of the role, only successfully shortlisted candidates will be contacted
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background....