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customer service representative - work from home.

job details

summary

    job details

    Randstad is recruiting multiple ongoing temporary positions with a national organisation. Working in a fast paced environment you will be assisting customers with their general queries, escalating more complex cases and resolving complaints.

    The role is paying $32.37/hr plus super and will be ongoing.

    You will be given extensive training (4 weeks) and then on the job training (2 weeks). Once this onsite training is completed you will be working from home 4 days per week with 1 day in the office for team meetings and training. The office is conveniently located in Queen St close to multiple public transport links.

    Once your day in the office is confirmed this will be kept consistent to allow you to plan ahead.

    Duties:

    • Providing timely service to internal and external customers
    • Take inbound phone calls from customers and also liaise via emails
    • Record all information accurately across multiple systems to keep accurate records
    • Resolve queries and escalate where appropriate and required

    Experience/Skills required:

    • A passion for delivering excellent customer service
    • Previous experience in a customer centric environment (can be hospitality, retail, contact centres, sales, tourism etc)
    • A positive mind-set
    • Demonstrated resilience

    Candidates must undergo a criminal history check prior to commencing in the role (cost will be covered by Randstad).

    Undertaking a temporary contract through Randstad will give you exclusive access to our candidates benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your assignment.

    If you are interested in the role please do not hesitate to apply and submit your CV (no cover letter required) and one of our friendly consultants will be in touch!

    Any questions in relation to the role please do not hesitate to reach out to us on 07 3243 3964

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

    Randstad is recruiting multiple ongoing temporary positions with a national organisation. Working in a fast paced environment you will be assisting customers with their general queries, escalating more complex cases and resolving complaints.

    The role is paying $32.37/hr plus super and will be ongoing.

    You will be given extensive training (4 weeks) and then on the job training (2 weeks). Once this onsite training is completed you will be working from home 4 days per week with 1 day in the office for team meetings and training. The office is conveniently located in Queen St close to multiple public transport links.

    Once your day in the office is confirmed this will be kept consistent to allow you to plan ahead.

    Duties:

    • Providing timely service to internal and external customers
    • Take inbound phone calls from customers and also liaise via emails
    • Record all information accurately across multiple systems to keep accurate records
    • Resolve queries and escalate where appropriate and required

    Experience/Skills required:

    • A passion for delivering excellent customer service
    • Previous experience in a customer centric environment (can be hospitality, retail, contact centres, sales, tourism etc)
    • A positive mind-set
    • Demonstrated resilience

    Candidates must undergo a criminal history check prior to commencing in the role (cost will be covered by Randstad).

    Undertaking a temporary contract through Randstad will give you exclusive access to our candidates benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your assignment.

    If you are interested in the role please do not hesitate to apply and submit your CV (no cover letter required) and one of our friendly consultants will be in touch!

    Any questions in relation to the role please do not hesitate to reach out to us on 07 3243 3964

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.