customer service representative - it in Sydney CBD

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job details

sydney cbd, new south wales
call centre & customer service
job type
AU$ 50,000 - AU$ 55,000 per year
reference number
mariana yousif, randstad
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job description

Our client, an IT based company located in St. Leonards is looking to recruit multiple Customer Service Representatives to start immediately. You will be working for one of the industry’s leading distributors of IT products, specialising in security, networking, storage, unified communications and product service renewals. This role will be ideal if you have a keen interest in the IT industry or are looking for a full time permanent role to get your foot in the door with a progressive company.

The company’s “flat” management structure, open door policy and communication philosophy create a unique, refreshing and innovative work environment. They believe in career progression and continual development of people to enable and encourage performance based culture.

You will be responsible for:

  • Provide assistance to customers in constructing quotes, orders and bills of material for vendor solutions sold by the business.
  • Develop extensive product knowledge to assist resellers in offering solutions distributed by the business.
  • Managing customer expectations and offering the highest level of Customer Service
  • Provide and meet all reporting and information obligations as directed by management.
  • Develop and maintain strong links with vendors, competitors, and other industry entities to ensure you are up to date with trends, issues and developments.

You will have the following skills:

  • Previous experience within customer service or administration
  • Customer service skills with strong phone manner
  • Problem solving skills with high attention to detail
  • Organisational skills
  • CRM system experience desirable

Benefits of the role:

  • Full time, permanent role
  • 15 minute shoulder massage, every fortnight
  • Staff lunch once a month, fresh fruit delivered twice a week
  • Won “Best place to work” 6 years in the row

For the right candidate who is committed, punctual and are career motivated, you will be able to benefit from the stability that this role offers, whilst working for a well-known brand within a friendly, fun team. If you require further information please call Mariana Yousif on 02 8215 1036 or email

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Administration, quotes, order entry, data entry, customer service, SAP, admin, sales support, sales admin, sales administrator, administrator, IT, internal sales, service


none required

educational requirements

Secondary School/High School